Do you enjoy helping people succeed, solving problems, and working in an international, creative environment? Join Stampin’ Up! Europe GmbH and become part of a small, international team where people truly come first.
Your Role
As a Customer Service Agent, you will be the primary point of contact for our English- and French‑speaking independent sales consultants (“Demonstrators”). You will support them in developing their businesses by delivering excellent service and practical guidance.
Tasks
* Deliver high‑quality customer service via inbound calls, emails and chat to English and French Demonstrators
* Identify coaching opportunities during calls and share information that helps improve business success
* Handle calls efficiently while maintaining high productivity and service standards
* Track and document Demonstrator inquiries and issues using Score Incidents
* Participate actively in team meetings, training sessions, and continuous learning initiatives
* Stay up to date on company policies, procedures, and programs by regularly reviewing internal resources, emails, and website updates
* Support additional projects as needed, including welcome calls and outbound retention activities
Requirements
* Completed secondary education (high school diploma or equivalent)
* Fluent verbal and written communication skills both in English and French (mandatory)
* Strong customer service mindset with a genuine desire to help others succeed
* Confident user of Microsoft Word and Excel
* Fast and accurate data entry and typing skills
* High attention to detail and ability to identify and correct errors
* Basic knowledge of bookkeeping, accounting, or finance is an advantage
* Previous experience in an administrative office role is beneficial
* Call center experience is a plus but not essential
* Additional language skills in German and/or Dutch are an advantage
* Open‑minded, reliable, conscientious, and a true team player
Benefits
Ask our employees what they value most about working at Stampin’ Up!, and the answer is almost always the same: the people.
As a family‑owned company, we foster a warm, welcoming, and supportive working environment built on trust, mutual respect, appreciation, and collaboration. Our core values guide everything we do: we put people first, we act with courage, we better our best, and we own it.
After completing your onboarding, you can take advantage of our hybrid working model, with the option to work from home on Thursdays and Fridays.
Free parking is also available at our Neu‑Isenburg office.
Please note:
This position is initially offered on a fixed‑term contract of one year, with the possibility of extension for a further year.
Please apply only if you meet the required language proficiency and are able to commute to Neu‑Isenburg.
Interested?
We look forward to receiving your application and getting to know you!
Stampin' Up! is a direct sales company founded in 1988 and a renowned manufacturer of creative and crafting materials, headquartered in Riverton (USA). Products such as stamps, ink, designer paper, punches, and accessories are sold through home-party sales by a network of independent consultants, the Demonstrators. In Europe, Stampin' Up! coordinates all major activities from its offices in Frankfurt am Main / Neu-Isenburg.