Your Tasks
* Team Leadership: Lead, mentor, and develop a high-performing team of 5+ FTEs, including Salesforce Experts, Project Managers, Data & Analytics Specialists, and Working Students.
* Infrastructure Ownership: Serve as the strategic owner of our core Retail Media systems, primarily Salesforce ADvendio. Ensure the system scales effectively to support commercial growth and standardizes the "One Way of Working" across all 11 international markets.
* Automation & Tooling: Continuously evaluate the operational workflows of the Client Success & Operations teams. Identify bottlenecks and source, implement, and integrate new tech solutions to automate daily execution and campaign handling.
* Project Supervision: Oversee and steer all operational projects. Ensure that project delivery aligns with the broader strategic goal of transitioning post-sales from an execution-heavy unit to a commercial steering vertical.
* Data & Analytics Strategy: Supervise the analytics output, ensuring the Data & Analytics specialist provides actionable insights that empower the International Client Success team to drive retention, reduce churn, and identify upsell opportunities for Sales.
* Stakeholder Management: Act as the primary bridge between IT/Infrastructure, Sales, and International Post-Sales teams.
Your Profile
* Proven experience in a leadership or senior management role within Operations, RevOps, AdTech, or Retail Media.
* Deep understanding of CRM and Order Management Systems (OMS) infrastructure; hands-on experience or strong architectural knowledge of Salesforce (ADvendio experience is a major plus).
* Strong background in project management and process automation.
* Highly analytical mindset with a track record of using data to drive business decisions and operational efficiency.
* Excellent stakeholder management skills with the ability to drive change across multiple international markets.
* Fluent in English; additional European languages are a plus.
About Us
MediaMarktSaturn is Europe’s leading consumer electronics retailer and provider of related services. We are the Experience Champion, shaping tomorrow’s retail for our customers.Within our rapidly growing Retail Media & Partner Marketing unit, we are redefining how brands connect with consumers. We are currently transforming our Client Success & Operations department into a strategic "Post-Sales Vertical"—our "Target Picture 2026". This new unit is a commercial growth engine designed to turn campaign execution into a massive competitive advantage.
The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.
Additional Benefits
Job Infos
Location: München, Ingolstadt, Hamburg
MediaMarktSaturn Marketing
Department: HQ - Marketing & Communication
Entrylevel: Professional Level
Type of Employement: Full Time
Working Hours: 37,5
Persona: Job Requisition HQ Employee
Recruiter: Laura Schröder
Recruiter: Laura Schröder