Job Description
We are seeking a skilled professional to support clients with contract-related matters throughout the lifecycle, ensuring high-quality administration and continuous improvements in customer experience.
Key responsibilities include maintaining accurate records within our systems, documenting communication with clients and stakeholders, escalating complaints or call backs in a timely manner, verifying information and obtaining additional details as needed, and collaborating with internal teams to assess risks, gather information, and undertake other business activities as required.
Requirements
The ideal candidate must be customer-focused, motivated, and detail-oriented, with strong teamwork skills and a willingness to learn and grow. Proficiency in using IT systems and standard MS Office tools is essential, with previous experience in insurance, healthcare, or customer service being an asset.
Fluency in English is required, with German proficiency preferred and French or other languages being advantageous.