AufgabenAufgaben
1. Coordination and decision of Quality Topics between all hubs as well as between Customer Relations Hubs (CRH) and Porsche AG (PAG)
2. Professional leadership of QAs (incl. ensuring 1:1 communication with QAs, identification of improvement topics, ensuring operational QA tasks/ calibrations are done)
3. Definition and monitoring of communication and Quality Processes
4. Definition CRH Quality Strategy & Concept in alignment with PAG
5. Innovation & Technology: Define objectives, identify & implement improvement topics and technology driven efficiencies
6. Ensuring a constant information exchange & alignment between Training & Quality Lead
7. Ensuring Quality reporting standards incl. KPI measuring and definition of improvement measurement
8. Support in operational quality topics (e.g. evaluations of customer experts)
AnforderungenAnforderungen
9. Well-structured, analytical and accurate analyst with several years of experience in international Quality Role, ideally in the automotive sector
10. Excellent communication skills, both verbal and written, are a must
11. Proficient in English and German
12. Experience in Customer facing industries (e.g. retail, hotel...) in luxury would be a plus
13. Worked in “six sigma” environment (first belt should be known & achieved)
14. Experience in conceptional (strategy) work
15. Personality: global mindset, team player, communicative, open, and empathetic, but also assertive
16. Willingness to come to the office 4 days a week
UnternehmensprofilUnternehmensprofil
Together with you, we want to create a first-class customer experience in the Customer Relations Hub. You think of a call center - but much better! You are an essential part of Porsche's customer success, so you might as well call yourself a Porsche ambassador. Do you "speak" Porsche? Because we are looking for a passionate Quality Lead who seek to revolutionize customer service of Porsche.
Exklusive Einblicke hinter die KulissenExklusive Einblicke hinter die Kulissen
17. Competitive payment (Christmas bonus, vacation pay and bonus payment)
18. 30 days of paid vacation
19. Referral bonuses for recruiting new talent
20. Access to our company social benefits
21. Company pension scheme
22. Possibility of mobility leasing (e.g. job bike, VW leasing)
23. Subsidy for your BVG ticket
24. Modern working environment
25. Dog-friendly office
26. Regular surveys to measure your satisfaction at Porsche Digital
27. Personal development budget
28. New office at Adlershof S-Bahn station
Hinweise zur BewerbungHinweise zur Bewerbung
Then don't keep us waiting any longer. Get started - apply directly!
In the meantime, take a look at our new Porsche Digital website to get an impression of what our heart beats for: look forward to every unique application we receive. Because diversity is just as important as the energy that flows through our veins.