Is it possible to combine flexibility, great pricing and respect for the environment, having a real impact on today's mobility?
At FLOYT Mobility -one of the leading car rental price comparison portals in Europe- we work every day to make this goal a reality, and we want to count on a new Team Lead Customer Excellence (m/f/d) to accompany us along the way and continue to be the best customer service in the industry!
TEAM LEAD CUSTOMER EXCELLENCE (M/f/D) - Cologne (DE) | Alicante (ES)
As our new Team Lead within the Customer Excellence Team, you'll be at the forefront of ensuring our customers receive unparalleled support. Provide guidance and mentorship to an international team of customer service professionals, fostering an environment of continuous learning and growth. Utilise data-driven insights to optimise processes and ensure customer satisfaction.
~ Proven Experience as a Customer Service/Customer Excellence Team Manager:
Excellent Communication in German and English languages (Spanish is a Plus):
Proficiency in German and English is required to effectively communicate with a diverse customer base and internal teams. As your team is based in Alicante and Cologne, Spanish language skills are advantageous.
~ Proficiency in utilising customer service software, CRM systems, and analytical tools to monitor performance and inform decision-making.
~ Exciting projects and opportunities to grow each day are waiting for you.
For your private life, by offer flexible working hours, hybrid working schemes, private health insurance, office exchanges and two amazing locations in Cologne and Alicante.