About The Role
Precor Inc. is looking for a Field Service Technician in the South Saxony-Anhalt area to perform both preventative maintenance as well as repairs on our commercial fitness equipment in membership based gym settings. Our Field Service Technicians are the face of Precor in the community and providing excellent customer service is critical. Having both mechanical and electrical knowledge are important skills in this role.
The ideal candidate must be capable of driving long distances between service stops throughout the day and performing physical tasks for the duration of their shift, Monday through Friday.
We are looking for a suitable candidate that resides in the region of South Saxony-Anhalt, Saxony, Thuringia, South Brandenburg.
Being fluent in German and speaking English is highly preferred.
Responsibilities
* Responsible for the configuration, quality, and accuracy of Precor and Peloton products.
* Independently isolate and resolve issues raised by Precor customers.
* Troubleshoot Peloton and Precor product issues and effectively complete repairs.
* Understanding of spare parts and routine product repairs.
* Ensure specified processes, procedures, and reporting methods are followed.
* Perform preventive maintenance checks and adjustments.
* Perform product repairs and maintenance at fitness facilities and in-home.
* Provide outstanding customer service in educating customers on product repair, maintenance and usage.
* Serve as Precor product expert and brand ambassador.
* Ensure hardware, software and network of the product is functioning properly after each service.
* Properly record and replenish the inventory and spare parts in the service vehicle.
* Maintain company supplied vehicle in good working order.
Qualifications
* Associate degree in Electronics, Technical School certification as an Electronics Technician, or equivalent technical training preferred but not required
* 3+ years of experience in a technical customer service position
* Current valid driver's license with a clean driving record
* Excellent customer service skills
* Ability to work well both independently and in a team environment
* Good problem-solving skills, and the ability to troubleshoot problems and think on your feet
* Moderate computer skills, capable of excellent documentation and tracking data
* Maintain a safe and clean environment at all times
* Ability to lift up to 70 lbs. with assistance
* Flexible schedule required Monday through Friday, with availability to work weekends and holidays as needed by mutual agreement
About Precor
Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers, trainers, business owners, and operators alike we take pride in offering world-class fitness solutions across over 13,000 facilities and 100+ countries. We sweat every detail to bring best-in-class product solutions into commercial facilities, meeting exercisers wherever they are: at work, at school, in the gym, or on the road.