Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
Overview
SOSi is seeking a dedicated and technically skilled Junior Systems Administrator to join our dynamic IT team supporting our government customer. This role primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support, and maintaining systems across a secure network environment. The ideal candidate is detail-oriented, proactive, and eager to grow in a fast-paced, mission-driven environment.
Essential Job Duties
• Provide Tier 2 support for escalated technical issues via service desk tickets.
• Troubleshoot hardware, software, network, and application issues.
• Collaborate with senior administrators and engineers to resolve complex technical challenges.
• Maintain user accounts, system backups, and patch management processes.
• Document resolutions and contribute to the IT knowledge base.
• Adhere to ITIL processes and maintain compliance with DoD cybersecurity policies.
• Support infrastructure projects and system upgrades as needed.
Qualifications
Minimum Requirements
• Minimum 3 years of experience on an IT service desk with demonstrated escalation support.
• Associates degree in an IT-related field (or two years of IT experience in lieu of degree).
• ITIL 4 Foundations certification.
• MCSA: Windows Server 2016 or higher-level server certification.
• IAT Level II certification (e.g., CompTIA Security+ CE, CSA+, GSEC).
• Active DoD Secret Clearance.
• Strong communication skills and the ability to work effectively with cross-functional teams.
Preferred
Qualifications
• Microsoft Certified: Azure Administrator Associate (AZ-104).
• VMware Certified Professional (VCP) certification.
• Proficiency with workstation, application server, and database server platforms.
• Experience supporting DoD, especially Army environments.
• Fluency in a foreign language is a plus.
Additional Information
Work Environment
* Working conditions are normal for an office environment.
* Fast paced, deadline-oriented environment.
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.