Position: Customer Support Agent
Location: Lisbon, Portugal
Employment type: Full-time.
DUTIES AND RESPONSIBILITIES:
* Communicate with customers using various channels (telephone, email and chat)
* Ensure customer satisfaction and provide professional customer support
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
* Identify the issue the client is facing, troubleshoot and provide the solution
* Identify when the issue should be re-assigned to another department or more senior representative
* Collaborate with other specialists to solve or properly close help tickets
* Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
* Maintain and update all job-related administrative forms
REQUIREMENTS:
* Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
* Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
* Resourceful and stress resilient personality that can adapt and remain calm in all situations
* Ability to meet tight deadlines with minimum supervision and in timely manner
* Ability to work independently, while being team player at the same time
OFFER:
* Excellent remuneration package based on experience, skills and performance
* Be part of a dynamic and creative team with positive and friendly atmosphere
* Guidance and tools to reach your full potential
* Meal allowance
* Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 10 PM
* Transportation allowance
* Private health insurance
* Yearly performance bonus
* Relocation allowance and assistance in finding accommodation
* And many others!