Cloud operations & maintenance engineer (m/f/d)

Ihre Aufgaben:

• Deliver customer onboarding and training support, ensuring successful adoption of systems and platforms / Execute operational tasks on cloud-hosted user platforms based on customer requests, ensuring reliability and availability
• Continuously perform system monitoring to ensure uninterrupted service availability / Perform independently incident management and troubleshooting, ensuring timely resolution and minimal service disruption
• Support problem management and bug fix activities, contributing to sustainable solutions and prevention of recurrence / Support quality enhancement initiatives to improve system performance and customer satisfaction
• Coordinate with development teams and L3 support, ensuring efficient escalation handling and resolution of complex issues
• Support and track compliance with service agreements (SLAs) and KPIs
• Support the design and optimization of Jira Service Management (JSM) portals and ticket workflows to improve service efficiency and user experience
• Contribute to the continuous refinement and improvement of operational processes to enhance scalability and robustness
• Support the preparation and presentation of operational reports, including KPI tracking, incident analysis, and improvement actions
• Support and participate in customer quality meetings, ensuring transparency and alignment on service performance
• Perform root cause analysis (RCA) for incidents and recurring issues, supporting the implementation of preventive measures

Ihre Qualifikationen:

• Master’s or bachelor’s degree in computer science, communication or similar / Experience in cloud connectivity in automotive or IOT complex architecture
• Experiences with electric vehicle architecture, infotainment, connectivity, over the air programming or vehicle diagnostics are an advantage
• Experience in operations, maintenance, or IT service management environments, ideally in cloud-based systems
• Strong understanding of incident management, problem management, and SLA/KPI
• Hands-on experience with AWS cloud platforms. and operational support of hosted applications appreciated. Other platforms´ knowledge is the plus / Hands-on experience with Jira Service Management (JSM) or comparable ticketing tools
• Ability to collaborate effectively with international DevOps teams and L3 support, including managing escalations 
• Strong analytical skills with experience in root cause analysis and troubleshooting complex systems
• Solid reporting skills with the ability to translate operational data into actionable insights
• Ability to handle high-priority incidents (P1/P2) in a structured and calm manner / Structured, proactive, and solution-oriented mindset 
• Fluent in English

Ihre Vorteile:

• 30 days leave per year
• We will give you valuable tips and feedback on your application documents and interviews
• We will create a candidate profile containing your strengths and potential and thus increase your chance of being placed in a position
• We actively present you to specialist departments and keep you updated on the application process