Are you a fluent German speaker passionate about delivering great customer experiences? We are looking for a Customer Service Representative to join our vibrant team in Sofia! If you enjoy helping people and want to grow your career in an international environment, this could be the perfect opportunity for you. Key Responsibilities: Support German-speaking customers via phone, email, and live chat. Provide accurate information about products, services, and company policies. Handle customer inquiries and resolve issues efficiently and professionally. Maintain detailed and accurate records of customer interactions. Collaborate with colleagues and other departments to ensure the best customer experience. Requirements Fluency in German (C1 level or higher) – spoken and written. Good command of English (B2 level minimum) for training and internal communication. Previous experience in customer service or a similar role is a plus. Strong communication, problem-solving, and interpersonal skills. Ability to multitask and manage time effectively. Comfortable using computers and working with customer service tools. Benefits Competitive salary package (1840 euros) monthly performance bonuses. Paid training and full support to set you up for success. Clear opportunities for career growth and personal development. Private health insurance, sports membership, and other social benefits. A friendly, multicultural work environment in a modern Sofia office. Relocation support for candidates moving to Sofia (if applicable). Location: Sofia, Bulgaria