Arendt Investor Services (AIS) is the investor services' arm of Arendt. We help clients to efficiently run the operational side of their business, bringing peace of mind to investors. Equipped with the latest technology, our 300 experts provide clients with an integrated suite of fund and corporate services, delivered to the highest market standards.
Our services complement Arendt's legal expertise and regulatory & consulting services. We are a Professional of the Financial Sector (PFS) supervised by the CSSF and ISO 22301 certified.
The experts at AIS and AManco provide clients with: Corporate Services, Fund Administration Services, Governance Services, Operational AML & Compliance Services, Tax Compliance Services, Depositary Services, as well as Third Party AIFM Services (provided by AManco S.A.).
Given the ongoing development of AIS, we are currently recruiting:
Director - Fund Accounting and Transfer Agency
Your role:
Performance Management and Leadership:
* Set performance criteria for the operational unit and lead the staff performance review process;
* Ensure quality of service delivery to clients, implementation and follow-up of dashboards and success measurement metrics (KPIs);
* Identifying training and development needs for team members, actively contributing to the Company's Training Committee ;
* Actively involved in client relationship management, with client satisfaction as the core target;
* Foster an environment of employee participation, teamwork, and effective communication within the team;
* Collaborate with other departments to ensure seamless interactions and productive collaboration.
FATA Product Roadmap and Delivery:
* Formulate a Product Roadmap for FATA according to the growth targets for the department;
* Engage with designated clients and lead client-facing projects;
* Ensure the delivery of the FATA product roadmap within budget constraints;
* Facilitate risk and issue management with senior stakeholders.
Operational Excellence and Platform Enhancement:
* Strive for continuous improvements to enhance operational efficiency;
* Support the Director of Business Implementation and Digital Platform in the production of KPIs for product roadmap initiatives;
* Supervise the creation and maintenance of delivery procedures;
* Ensure user management access aligns with security policies.
Customer Onboarding and Stakeholder Management:
* Identify opportunities to optimize the existing customer onboarding process;
* Collaborate with the onboarding team to implement solutions for enhanced efficiency;
* Align onboarding goals with customer objectives;
* Build positive customer relationships for a loyal customer base.
Communication and Collaboration:
* Facilitate communication and collaboration between teams;
* Ensure a seamless flow of information and understanding of stakeholder needs.
Your profile:
* University degree in accounting, finance or equivalent;
* Minimum 10 years of experience in service delivery within a central administration function for Alternative Investment Funds and a proven track record of exposure to investment funds with different NAV frequencies;
* Fluent in English;
* Experience in fund accounting within AIF, various regulated and non-regulated vehicles;
* Experience with transformation/change management, global process and control framework implementation and system migrations;
* Proven track record of building and leading high performing teams;
* Initiative taking and excellent organization skills;
* Strong client-focus with the ability to develop and maintain important client relationships;
* Excellent communication skills and positive and 'can-do' attitude.
#AIS
Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring.
We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.
Arendt promotes equal opportunities and value each employee for what they bring to the community. For more information, please refer to our diversity and inclusion policy on our website.
Interested?
If you are interested in this job opportunity, we are looking forward to receiving your application.
All applications will be treated confidentially.
Please be aware that the selected candidate will be required to provide a criminal record (or certificate of good conduct).
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