Inserat online seit: Veröffentlicht vor 22 Std.
Aufgaben der Stelle
Job Description We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues . You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs . What you’ll do Serve as the first point of contact for repair requests and technical questions from technicians. Provide technical support and remote guidance, using diagnostic best practices and OEM procedures. Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken. Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria. Escalate unresolved or complex cases to Level 2 support with complete, structured case information. Adhere to established process standards, SLAs, and data quality requirements in all interactions and tools. Support and guide repairs for OTA updates and basic troubleshooting for software updates. Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates. Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities. Contribute to continuous improvement by following standardized workflows and proposing process improvements.
