Problem solvers from Bielefeld who inspire people worldwide! Our strong brands: ALCINA, Alpecin, Bioniq®, KAREX, Linola, Plantur, and Vagisan. We have been growing as a family business in the cosmetics and pharmaceutical industry since 1905 and are proud of our "Wolffsrudel" with more than 900 employees. We have 11 international offices and are active in over 60 markets. We want to continue to grow globally with our products. Are you with us? We are looking for you to join our team as soon as possible as IT Service Manager (m/f/d) Your main tasks: Overall responsibility for the IT Service Desk as the central point of contact for all IT inquiries Management and continuous development of support services, including external service providers Responsibility for the digital workplace (end devices, collaboration, workplace services) Development and maintenance of a service catalog as well as clear SLAs and KPIs Establishment and optimization of service-oriented ITSM processes based on ServiceNow ITSM Analysis of service metrics, customer feedback, and tickets for continuous improvement Close cooperation with specialist departments, IT teams, and management Active communication in the event of disruptions, changes, and service development Your qualifications: Several years of experience in IT service management, ideally in a service desk or workplace environment. Very good understanding of service-oriented IT operating models. Practical experience with ServiceNow ITSM. Experience in managing internal teams and external service providers. Strong service and customer orientation Strong communication skills and confident manner Structured, analytical, and solution-oriented approach to work Very good German and English skills Preferably, you have an understanding of artificial intelligence and its possible applications What we offer you: Salary: Chemical industry collective agreement, Christmas and vacation bonuses & company pension plan Flexibility: Trust-based working hours, mobile working (up to 25% per month), and over 30 days off Wolfferia: Fresh and balanced cuisine every day in our company restaurant Sports and events: Road bike rides, cooking events, Christmas market, and more Work-life balance: Counseling services & more from Viva Familienservice, chance to get a spot in the "Werksgarten" daycare center just around the corner Training & continuing education: Language courses, seminars, e-learning, knowledge sessions & more Mobility: JobRad, JobTicket, e-charging stations, and free parking. Perks: Discounts on our products and corporate benefits. HAVE WE PIQUED YOUR INTEREST? Then we look forward to receiving your online application with your salary requirements and earliest possible start date. Dr. Kurt Wolff GmbH & Co. KG Madeleine Münstermann Johanneswerkstraße 34-36 33611 Bielefeld www.drwolffgroup.com/arbeiten-bei-dr-wolff