Your TasksFocus on customer satisfaction and continuous development of the group-wide circularity businessDevelopment of the international circularity group strategy in collaboration with the strategy team, VP, and eVPLeadership of venture building in circularity, including platform business and internal capabilities, in cooperation with MMS countriesStrategic and operational advisory for countries regarding circularity; management of country expectations; facilitation of knowledge exchange and best practice sharingLeadership and development of the international Trade-in, Repair, After Sales & Repair, and Branded Services TeamsTranslation of latest trends in sustainability and technology into MMS venturesLeadership of the Operational Excellence Initiative: Enhancement of store and HR excellence through key levers such as personalized services, guided selling and active performance-spread managementSupport deployment of AI-based sales assistance for in-store employees to increase service attach rate and drive Customer and Employee SatisfactionDevelopment, testing, and scaling of blueprints for successful rollout across all MMS countriesYour ProfileUniversity degree in Economics, or similarExtensive omnichannel retail experienceExperienced people leader and strong interpersonal CommunicatorSubstantial work experience and proven success in international circularity services e.g. Repair / RefurbedExtensive knowledge in Sustainability area in retail context, ideally omni-channel environmentExperience in managing international, cross functional projects and people managementStrategic Skills and proven success in internat. venture building / platform businessEnglish fluent, German is a plusStyle of working: Hands on and decision making, Analytical ability & Results-oriented / Adaptability/ Flexibility / Willingness to learn / Perseverance & Performance oriented / Collaboration / Enabler / Effective CommunicationAbout UsThe Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology.Circularity is one of the major growth areas including Trade-in, Repair, Refurbed, Aftersales and Branded Services and of exceptional strategic importance for MediaMarktSaturn.Additional BenefitsJob InfosLocation: IngolstadtMediaMarktSaturn Retail GroupDepartment: HQ - Services & SolutionsEntrylevel: Management LevelType of Employement: Full Time/Part TimeWorking Hours: 37,5Persona: Job Requisition HQ ManagerRecruiter: Michaela LenckRecruiter: Michaela LenckDeine AufgabenYour TasksFocus on customer satisfaction and continuous development of the group-wide circularity businessDevelopment of the international circularity group strategy in collaboration with the strategy team, VP, and eVPLeadership of venture building in circularity, including platform business and internal capabilities, in cooperation with MMS countriesStrategic and operational advisory for countries regarding circularity; management of country expectations; facilitation of knowledge exchange and best practice sharingLeadership and development of the international Trade-in, Repair, After Sales & Repair, and Branded Services TeamsTranslation of latest trends in sustainability and technology into MMS venturesLeadership of the Operational Excellence Initiative: Enhancement of store and HR excellence through key levers such as personalized services, guided selling and active performance-spread managementSupport deployment of AI-based sales assistance for in-store employees to increase service attach rate and drive Customer and Employee SatisfactionDevelopment, testing, and scaling of blueprints for successful rollout across all MMS countriesDein ProfilYour ProfileUniversity degree in Economics, or similarExtensive omnichannel retail experienceExperienced people leader and strong interpersonal CommunicatorSubstantial work experience and proven success in international circularity services e.g. Repair / RefurbedExtensive knowledge in Sustainability area in retail context, ideally omni-channel environmentExperience in managing international, cross functional projects and people managementStrategic Skills and proven success in internat. venture building / platform businessEnglish fluent, German is a plusStyle of working: Hands on and decision making, Analytical ability & Results-oriented / Adaptability/ Flexibility / Willingness to learn / Perseverance & Performance oriented / Collaboration / Enabler / Effective Communication #J-18808-Ljbffr