The Operations Manager is the voice and leader for all aspects of operations (Projects and Service) for any works physically in the respective country, or country assigned to that business unit. Ranging from pre-sales enquiries and opportunity engagements, all the way through sales, design development, account management, project delivery, service delivery and after care. With a clear focus to drive and lead the operational stages, whilst contributing to sales and pre-sales stages to ensure alignment and cooperation between colleagues.
Engagement on this scale will require good leadership and coaching across all staff, to support those staff in delivering the best solution and outcome for our customers, whilst continuously striving to better our quality and processes.
As the Operations Manager, you will be required to drive improvements in our processes, and quality of works out in the field, along with driving the growth and increased profitability of all Projects and Service works.
Develop and manage strategic team direction and initiatives, in partnership with the rest of the management team.
Assigns tasks to team members to ensure project objectives are completed as required.
Develops regular budgets and schedules to support the programmes implementation.
Creates and implements guidelines for evaluating the various Projects strengths and areas where improvement is required.
Oversees all project plans and implements job procedures, so construction schedules and coordination of projects are completed to a high level.
Devises a plan of action to remedy any project problems and implements plans to assure project profitability.
Keeps self, superiors and subordinates informed of all work and project progress.
Assist management in forecasting and ensure accurate job management and cost control by reviewing financial statements. Monitor financial and other reports and work with other management tools to address project problems.
Responsible for ensuring the team complete all paperwork including as-builds, purchase orders, job close out reports, handover documentation, commissioning sheets, internal company records and that jobs are handed over correctly, timely and to standards.
Work in compliance with the company’s Health and Safety standards and requirements; Prompt completion of timesheets, expenses and any associated paperwork for the accurate processing of costs to relevant projects.
Take responsibility for adherence to SWI technical standards and / or customer standards on all projects.
Ensure all projects that are delivered have undergone a detailed technical review at the design stage and again validated at the Commissioning stage.
Support new company initiatives and assist in business development efforts.
Recognised Project Management qualification
Good Project and Service level, financial understanding
Basic level of contract management knowledge
A good working knowledge of enterprise level CCTV and Video Management Systems for sales and design topics (not advanced technical)
Wide range of customer base (office buildings, warehousing, datacentre, etc.)
10 years or more experience with Project and Programme Management
10 years or more experience with Finance Management & Contract Management