With more than 100 years of alumina expertise, Almatis is the world’s leader in the development, manufacture and supply of premium alumina and alumina-based products.
Almatis is both a global and fully integrated producer, serving our customers from fourteen strategically located sales, research and manufacturing sites.
Our employees strive to exceed customers’ expectations through industry leading customer service, technical support and manufacturing excellence. For our IT team in Ludwigshafen & Frankfurt, we are looking for an enthusiastic and driven IT Service Desk Specialist.
Handle all incoming IT-related questions, incidents, and requests submitted via tickets, in-person, chat or phone.
Process inquiries appropriately, timely, and efficiently based on service desk procedures and documented best practices to support plant operations.
Maintain current inventory and manage IT hardware and software licenses using designated tools and configuration management procedures, ensuring all equipment across the plant is accounted for.
Provide continuous user instructions, training, documentation, and communication in collaboration with other IT functions to ensure efficient and proper use of IT systems and raise awareness of IT policies among plant staff.
Maintain operational availability and proper functioning of IT services to achieve continuous business value and stability of business processes.
Represent the global IT team to site management and all other parts of the local organization, and vice versa, to understand and meet the company's requirements.
Completed studies in IT / Business Informatics or similar and/or experience at a similar position for at least 2 years
Good knowledge of German and English (B2)
Attractive remuneration and benefits package as well as support in the area of further training and qualification.
In addition, promotion of health measures and a gym allowance as well as an on-site canteen including a meal allowance.