D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Elimination and processing of faults in the industrial environment (1st/2nd level support)
Elaboration and implementation of standards in the field of industry as well as participation in concepts for the industrial IT environment
Resolve software, hardware and device issues reported by the end users
Installation, configuration and ongoing usability of desktop hardware and software
Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
Remote access solution (VPN) implementation and support
Take the appropriate measures to resolve throughput issues, escalating to the support team as required
Advise and train staff on computer operations and software applications
1+ years’ experience in a similar position supporting a variety of technologies and services
~ Microsoft Office & Office 365 applications
~ PC\Laptop hardware
~ PC\Laptop peripherals, including printers
~ ITIL certification and familiarity with the Service Now ticketing system is an advantage
A service-oriented mindset and always striving to deliver on tasks and projects
Fluent German (at least C1) and English (written and spoken) communication skills
Benefits
~ 000 restaurants, hotels and gas stations in Germany)
~ Friendly and international working environment
~ Competitive salary and various benefits
~ Company-sponsored events
Is IT in your DNA?