Implementation Manager (Europe) Join to apply for the Implementation Manager (Europe) role at parcelLab. At parcelLab, we’re reshaping how the world’s leading brands manage the post‑purchase experience. Our post‑purchase platform helps companies like John Lewis, Chico’s, Yeti, AllSaints, and others transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life. Role We are looking for a full‑time Implementation Manager based out of Munich or London to join our global Customer Implementation team. As part of the team you’ll work with some of our largest, most complex, and global clients and across nearly all of our internal teams to ensure success and build long‑lasting relationships. Responsibilities You’ll be the technical owner of the customer’s onboarding experience, helping them to uplevel their Post‑Purchase Operations Experience. You’ll work with online retailers from various industries across Europe. Your colleague, the Customer Success Manager, agrees on the commercials with the customer and briefs you on onboarding scope and targets. Together you create a detailed launch plan and present it to the customer. You gather a deep understanding of the customer’s goals and requirements, ensuring to guide them on implementing a successful solution. You’ll learn their e‑commerce set‑up, customer service operations, and logistics & fulfilment setup. During the technical integration you define how required data is transferred and guide the customer on ingesting the data in the best way. You configure our solution to fit the defined outcomes. By providing guidance and training, you show them how to maintain the solution themselves, and for the initial set‑up you guarantee maximum success. You define the rules in our solution, advise on communication flows, and review and adapt templating to meet our high standards. With parcelLab’s infinitely flexible trigger engine, you customize this exactly to our customer’s needs. Throughout the project you answer customer questions about features and proactively recommend best practices and functionalities. You identify opportunities to further develop our product, demonstrate the business value of those opportunities, and communicate effectively with technical aspects when handing them over to the Product Team. You work closely with internal teams (Carrier, Engineering, Customer) to delegate and manage complex requirements to meet the customer’s expectations. Qualifications 3+ years of experience in Implementation, Onboarding, or Technical Project Management for SaaS products. Outstanding experience in project, stakeholder, and expectation management. Tech‑savvy and eager to learn new technical skills. Basic understanding of a scripting language, like JavaScript, Python, or Bash, and ideally HTML. Data‑driven mindset: supporting customers in decisions and demonstrating your own contribution. Bonus Points Experience/understanding of how e‑commerce and last‑mile logistics work. Fluent in written and spoken English; German is a plus. Why Join parcelLab Passionate and collaborative global team with plenty of room to grow. Competitive salary + benefits. Cultivating creativity, experimentation, and ownership. Perks & Benefits Plenty of room for your own ideas…space to try, fail, and learn. Comprehensive 30‑60‑90 day onboarding plan. Digital‑first flexibility: work entirely from home, in an office, or a mix; remote options available worldwide. Home‑office set‑up budget for desks, chairs, tech, and plants, plus latest MacBook or PC. Career development: Leadership Development Program, Future Leaders Program, online language courses, training budgets, LinkedIn Learning access. Free meditation, mindfulness, and coaching via our mental wellbeing platform nilo.health. Regular company retreats, events, regional meet‑ups, and team off‑sites. Multinational team of over 34 nationalities; five‑star rating for company culture on Glassdoor. About parcelLab We bring people and brands closer together by closing the experience gap post‑sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Farfetch, and Nespresso. With offices in Munich, London, and Boston, we have been highlighted by the Financial Times as one of the fastest‑growing technology companies in Europe in 2021. We monitor over six million shipments per day, manage operations experiences in 153 countries, send around thirteen million personalized event‑driven emails, and work with more than 150 carriers worldwide. Equal Opportunities parcelLab is an Equal Opportunities Employer. We live the motto "always joy, always team, always equality," which means we celebrate diversity and do not accept any form of discrimination or harassment. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience. Get Involved Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post‑sales customer journey for millions of people every day. #J-18808-Ljbffr