Your role
As Technical Specialist Service & Product Support Region Northern Germany (m/f/d) you will be responsible for the technical support of our workshop equipment for wholesale customers and workshops with technical issues.
* Rapid response to customer inquiries and complaints, including the development of suitable solutions (hotline, warranty extensions, spare parts offers or extended services, e.g. on-site repairs)
* Implementation of training courses and training for quality assurance as well as technical support for service and trade partners
* Support for the sales organization during customer visits and trade fairs
* Expansion of the service network for our products (workshop equipment)
* Close coordination with product management, for example to communicate benchmark activities and suggestions for improvement
* Regular reporting of service and aftersales requirements to product management to influence product development
Your knowledge and experience
* Completed training as an automotive technician, master mechanic or a comparable qualification
* Several years of practical experience in the field of workshop equipment and technical service
* Strong after-sales skills
* Experience in customer service via hotline desirable
* Strong customer and customer service orientation paired with a professional, engaging demeanor
* Confident handling of MS Office
* Good written and spoken English skills
* High willingness to travel within the GSA region
#TeamMAHLE is diverse and we see that as a great advantage! We look forward to receiving applications with different experiences, backgrounds and identities.
Haben Sie Fragen?
STEVEN.BICKMANN@MAHLE.COM
+49 711 501-13015