What You’ll Do
Applied Materials have a high-level position opportunity for a recognized expert within the semiconductor or related industry. This Field Service Director (m/f/d/i) position will manage the Business of Field Service Operations for one of our customer sites, based in Dresden.
* This Field Service Director role will put your highly specialized experience and talent to work at Applied Materials. You may be called upon to anticipate internal or external business challenges, as well as to recommend process and strategy improvements. Your input will help guide organisational strategy, and you will lead your team to achieve key milestones and objectives in this senior role. You will report to the Central Europe Field Service Senior Director.
Key Responsibilities
* Ensure all field service team members acquire necessary capability and knowledge in both technical and soft skill when managing daily operation with customers.
* Direct and manage activities for customer site in Germany including people management, customer satisfaction, P&L, budget management.
* Bridge customer HQ working model/mindset internally and externally to meet customer expectation in terms of Safety, Quality, and Speed.
* Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy
* Utilize skills in project management to lead large teams in change processes.
* Provide approval guidelines and leadership to reporting managers around long-term program, strategy, and process design.
* Ensure all Field Service Projects are completed within budget/deadline to meet customer's need.
* Anticipate future customer needs and direct the delivery of customer service commitments. Own the overall site responsibility for customer satisfaction.
* Ensure that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction.
* Work with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction.
* Define performance metrics and reports on the site's progress against business unit and account specific goals.
* Demonstrates broad and comprehensive understanding of different systems, theories and practices
* Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience
You’ll need:
* An engineer school or bachelor’s degree
* 10 years plus of relevant experience
* Extensive and highly regarded expertise in semiconductor or related industry,
* Experience in strategic planning and business analytics.
* High level Customer Management experience
* Ability to lead, inspire and motivate teams.
* Excellent interpersonal skills to communicate complex ideas, anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view
* Excellent knowledge of management methods and techniques
* Process Improvement and strong decision-making skills
* Strong presentation and negotiation skills.
What to expect:
* You’ll use your expertise and innovative thinking to solve unique and complex problems with a broad impact on the business
* Your work will impact the direction and resource allocation for various operational-related programs and projects
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
10 - 15 Years
Work Experience:
Additional Information
Shift:
GmbH Not Overtime Eligible (Germany)
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.