As the leader of autonomous vehicle solutions in industry and aviation, TractEasy is successfully and rapidly growing its business in the EMEA region. To match the needs for deployment, maintenance, support and training, we are looking for a skilled Field Service Engineer based in south Germany. As experts on our autonomous vehicle solutions, our Field Service Engineers are frequently travelling to our customer’s sites and help grow and scale our business with their skills and knowledge. Mission As part of the global Field Services team, you as a Field Service Engineer will be responsible for deploying and maintaining the fleet of vehicles in the EMEA region. You are TractEasy’s face to our customers, keeping our autonomous vehicles in operations and our customer satisfaction on highest levels. You will be leveraging your skills on-site, via remote support as well as with training programs to help our customers achieve operational excellence with our autonomous vehicle solutions. You therefore are a key part of TractEasy’s future success by driving the continuous improvement of our processes and best practices, based on the knowledge and experience you’ll gain – both on-the-ground and at our company headquarter in Berlin. Activities Your responsibilities will include: Coordinating and performing the deployment and entry into service of our autonomous vehicles, with the support of the dedicated Project Manager Managing the vehicle’s commissioning process, validating the vehicle setup, it’s deployment and the in the product support / improvement with your hands-on feedback Performing mechanical and electrical maintenance interventions on the vehicles whenever necessary Hands-on installation and configuration of autonomous hardware and software components as needed Delivering basic and advanced training sessions, assisting trained customers in the operation and deployment of TractEasy’s autonomous vehicles Providing remote assistance to our customers through our support system when at the Berlin office Participating, along with the Project Manager, on the on-road authorization processes, by performing tests and delivering documentation to the relevant authorities / regulatory bodies Reporting of risks, issues and variations in project scope, as well as supporting the development and implementation of risk management and mitigation plans Participating in the continuous improvement of our autonomous vehicle solutions – from deployment to maintenance to best practices in operations Position details / perks Building the future: Working on cutting-edge technology, driving the future of autonomous vehicle solutions in industry and aviation as the market leader Team: Working with a young, international and highly motivated team of experts – building a career while learning from the best with a great culture, regular team-events, learning and development activities Customers: Major international industry leaders trusting in TractEasy’s solutions Network: Strong international network with TractEasy / TLD / EasyMile offices in major locations around the world Location: Southern Germany - and you can work from our hip EMEA headquarter office in the heart of Berlin (Prenzlauer Berg) any time you want Contract: Permanent employment contract Working time: Standard employment contract with 40 hours per week Travel: Travel costs are covered by the company. The Field Service Engineer needs to travel frequently