**Customer Service Team Leader Opportunity**
Are you a seasoned professional with a passion for leadership and customer satisfaction? We are seeking a skilled Customer Service Team Leader to join our fast-paced Energy Solutions division. In this key role, you will be responsible for leading a team of 8 employees, fostering a culture of excellence and customer focus.
**Key Responsibilities:**
* Ensure team stability and cohesion, provide direction and manage a team of 8 employees.
* Work closely with Sales, Order Management, Plant, and Logistic teams to ensure a seamless customer journey.
* Support Oracle deployment, standardize and align service commitments across the German organization.
* Establish and monitor key performance indicators (KPIs) to assess team performance, customer health, and overall success.
**Requirements:**
* Proven experience in leading, motivating and developing a Customer Service team.
* Ability to translate insights into actionable strategies.
* Grit and High Standards.
* High degree of initiative.
* Uphold a high-performance bar, foster accountability, and lead by example with perseverance to achieve ambitious growth goals.
* Proficient written and spoken German and English skills.
* University degree in Business Administration or a completed commercial apprenticeship with several years of job experience.
**What We Offer:**
* A challenging, responsible and varied job in a modern, fast growing division within an International Corporation.
* A highly collegial working environment with a reasonable scope for action and decision-making.
* Exciting personal and professional development opportunities.
* Additional corporate well-being initiatives.
* Several key benefits, including a hybrid working model, annual holidays, and a fair and dynamic reward package that recognize your performance and potential.