Role Title: Global Airfreight Pricing Process, Quality and PMO Senior Manager
RCS Grade: H
Location: Flexible
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.
Job Purpose:
Defines, governs, and continuously improves global airfreight pricing processes, standards, and quality frameworks.
Responsible for developing and maintaining process guidelines, KPI governance, and compliance controls across all pricing activities and regions.
Drives operational excellence through continuous improvement initiatives and performance transparency across the global pricing organization.
Scope includes ownership of process design, governance for pricing KPIs, and continuous enhancement of Rate Card Management (RCM), Fuel surcharge Index (FSC), Global Spot Desk (GSD) and pricing performance standards.
Principal accountabilities:
* Define and Govern Global Pricing Processes: Design and maintain standardized pricing processes, procedures, and documentation across all teams/regions and GSC. Ensure clarity, compliance, and alignment with global airfreight strategy and operational needs.
* KPI Governance and Performance Management: Establish, monitor, and govern global pricing KPIs to measure performance, quality, and responsiveness. Ensure data integrity, transparency, and accountability across pricing functions.
* Quality Management and Compliance Controls: Define and implement quality standards and control mechanisms to ensure compliance with internal policies and audit requirements. Conduct regular process audits and drive corrective actions to mitigate gaps and risks.
* Continuous Process Improvement: Lead global process improvement initiatives to enhance efficiency, accuracy, and consistency in pricing activities. Collaborate with global/regional teams to identify best practices and embed continuous improvement culture.
* Cross-Functional Alignment: Partner with Pricing Production, System & Application, and Commercial Strategy peers to ensure processes, tools, and performance metrics are synchronized. Support the development and implementation of pricing-related improvement programs and projects.
* PMO and Project Governance: Lead and oversee key pricing-related projects under the global airfreight PMO framework. Ensure initiatives are prioritized, tracked, and executed on time and within scope.
* Stakeholder Communication and Reporting: Provide regular performance and governance reports to senior management. Communicate process updates, KPI results, and improvement plans across all relevant teams and regions.
* Training and Process Enablement: Develop and deliver training materials, playbooks, and process guidance to ensure consistent understanding and application of global standards. Support onboarding and capability building for pricing teams.
Knowledge and Skills
* Establishes PMO standards, ensuring compliance and effective risk management.
* Strong process design, governance, and continuous improvement expertise in a global, matrix environment.
* Proficient in both traditional and agile methodologies.
* Independently develops concepts and presentations. Aligns projects with business objectives, sets KPIs for success.
* Advanced in MS Office, focused on Visio, PowerPoint and excel. Familiar with project management tools such as Jira and MS Project.
* Soft skills: Strong problem-solving, communication and stakeholder management capabilities across business units and regions.
Stakeholders:
* Pricing Team (Global/Region/Country): Align on process execution, quality standards, and KPI adherence. Implement and comply with global process standards and controls.
* Pricing System & Application– Coordinate on process automation and tool alignment.
* AFR Controller & Compliance – Align on audit requirements, governance, and control measures.
* VP Global Head of Airfreight – Report on KPI performance, improvement initiatives, and process outcomes.
Management Responsibilities:
* Reports directly to VP/ Global Head of Pricing, AFR
* Leads the global pricing process, quality, and PMO function.
* Drives governance, process discipline, and improvement initiatives across the global pricing organization through collaboration and influence
* Individual contributor without direct responsibility for leading others
Qualifications and Experience
Education Level: Bachelor’s Degree or equivalent experience/qualification
Experience Level: Experience in logistics and finance, with a solid understanding of PMO methodologies more than 5 years
Your Benefits
* Positive work environment: Our TOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees
* Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
* Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
* Continuous Learning and Development:We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
* Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.
Your contact:
Priyanka Singh will be happy to answer your questions at priyanka.singh@dhl.com
Interested in this position? Just click on “Apply”! We are looking forward to your application.
Are you curious to learn more about us?
Our official website: DHL Global Forwarding
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YOUR FUTURE, DELIVERED.