Job Description We are on the lookout for a Director, Retention Strategy to join the Marketing Team on our journey to always deliver amazing experiences. Join the team driving brand growth and customer engagement across our markets. As part of our Marketing Team, you’ll help shape strategies that build customer loyalty and optimize the effectiveness of our marketing investments. With each campaign and initiative, you’ll play a key role in creating connections with millions of customers, positioning Delivery Hero as a leader in the market. Leverage tech and product expertise to design & develop a best-in-class Retention Tech Stack. Democratize DH customer data. Surface best practices and innovations, — and ultimately, empower regional CRM teams to define a Retention strategy and excel at its execution. While ensuring governance across the regions. The long-term goal is to increase retention & customer lifetime value for DH brands. Drive the global Retention strategy for DH and lead high-impact projects to increase CLV for our brands in 40 DH markets Proactively and systematically identify trends and opportunities in the development of customer base that can be addressed with CRM measures and quantify the ROI of those measures Deal with a wide variety of Retention challenges, from highly impactful iterative improvements to green field projects around customer base health with a high degree of discovery work Surface challenges that regional teams are facing and translate them into requirements for our Retention product roadmaps