> Customer Success & Operations Manager (m/f/d)Join to apply for the > Customer Success & Operations Manager (m/f/d) role at Moovster> Customer Success & Operations Manager (m/f/d)1 day ago Be among the first 25 applicantsJoin to apply for the > Customer Success & Operations Manager (m/f/d) role at MoovsterJoin our movement and vision for cities without traffic jams, less CO2 and therefore better air and quality of life for everyone by creating a new mobility experience to support a sustainable lifestyle!You love to make our B2B and B2C Customers happy?You are an organized and efficient team player, eager to be responsible for administrative duties and driving our customer success experience.To be a successful Customer Success & Operations Manager, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication competencies, customer service experience and be able to abstract and solve problems as well as be willed and able to understand and optimize operations processes.Join our movement and vision for cities without traffic jams, less CO2 and therefore better air and quality of life for everyone by creating a new mobility experience to support a sustainable lifestyle!You love to make our B2B and B2C Customers happy?You are an organized and efficient team player, eager to be responsible for administrative duties and driving our customer success experience.To be a successful Customer Success & Operations Manager, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication competencies, customer service experience and be able to abstract and solve problems as well as be willed and able to understand and optimize operations processes.TasksYou will consult customers via our help center email & if needed via phoneYou will support our customers in the whole process of our servicesYou will communicate with our partners to provide the best customer service possible and solve all of our customers' challengesYou will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Moovster product every dayYou will play an active part in finding ways to continuously improve our customer satisfaction scoreNext to this you will setup, run, maintain and proactively improve our daily, weekly and monthly operations of our services:Maintain the full overview of ongoing operational topics concerning our products and servicesEnsure our high data quality requirements are always met by supervising our automated processes (you will be the human in the loop), and proactively come up with ideas for improvementTake part in internal product testing and ensure the contents of our products stay fresh and engaging as our products evolveSet up and edit new and existing customers on our platformImprove internal documentation regarding operations and customer support processesInvent new processes as new products and features are introducedRequirementsFluent in German (both written and spoken)Fluent in English (both written and spoken)You are a highly organised person with the ability to maintain overview of large amounts of dataYou are willing to take ownership and proactively responsibility of topics, and you are never satisfied with low-quality outcomeYou are an analytical thinker and problem-solver who embraces both simple and complex challengesProficiency in Excel is a mustExperience with searching in databases and writing simple SQL is a plusFulltime, starting as soon as possibleBenefitsAn experienced, highly motivated and fun team to learn and grow togetherHave the flexibility to work from anywhere anytime: a great office, from home or even from the beach, we value work-life-balance to coordinate business, family and private stuff perfectly according your needsOf course you get a free Moovster Mobility Budget to get aroundJobRad is an additional attractive Employee Benefit we offerAnd all this greatness comes with an attractive compensation packageOur teamWe are a highly motivated multicultural team with a passion for technology, mobility and a modern, sustainable lifestyle. We don’t hesitate to disrupt anything previously seen and try to use data and customer insights as the basis of all our decisions. We are constantly getting our hands dirty, we are close to our customers and we want to grow as a team with one focus: Creating an outstanding customer experience – and we can’t wait having you on board! Join the Moovster movement!We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity makes us better.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Moovster by 2xGet notified about new Customer Operations Manager jobs in Munich, Bavaria, Germany.Teamlead (m/w/d) Customer Experience CenterGuest Experience Supervisor & MOD (m/f/d)Guest Experience Supervisor & MOD (m/w/d)Project & Customer Operations Manager - MeteringSales Operations Manager DE, Amazon PARPCustomer Care Manager with French (All Genders)(Senior) Manager SAP Sales and Service / Order to Cash / Service to Customer (m/w/d) in MünchenOps Quality Manager, Amazon Hub Pick up and Return PointBPO French Performance Customer Care Manager (All Genders)Service Manager - Field & Technical Support Services -Neuro DiagnosticsWe’re unlocking community knowledge in a new way. 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