Job Requisition ID 25WD86181 As a Customer Success Manager within our Customer Success organisation for Enterprise business, retaining and expanding our enterprise customers in the construction domain is one of our most important tasks and we understand that enabling continuous adoption of our cloud solutions and fulfilling our customersu2019 desired business outcomes is critical to building lasting trusted relationships with our customers and ultimately driving revenue for Autodesk.u202f u202f u202fu202f Reporting to the EMEA Manager of Customer Success, the Customer Success Manager for Construction is a strategic and trusted partner to your assigned customers, ensuring their desired business outcomes are being achieved. You will be the main driver for solution adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers. Utilizing these plays, you will drive the success of your customers and align on objectives and progress in Business Reviews. Additionally, you will act as a voice of the customer towards the strategic vision for our construction business. With your German language skills you will be supporting the DACH regions. Responsibilities You are familiar with the direction and strategy of Autodesk to become the leading construction platform company. You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole. u202fOnboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomesu202f In order to achieve those positive business outcomes, you will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilizationu202f You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure on-time renewals, and identifying expansion opportunitiesu202f u202fHold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customersu202f Track account health to identify churn risk and work proactively to eliminate that risku202f Drive product usage and adoption of the Autodesk Construction Cloud (ACC)u202f Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) teamu202f You are comfortable proposing and building processes that will allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally. Act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS servicesu202f u202f Minimum Qualifications German and English fluency to support the DACH region Experience in the Construction industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman) At least 3 years' experience in a customer-facing, B2B roleu202f Experience in Customer Success, Account Management or a client facing roleu202f Ability to travel up to 30% Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)u202f Excellent written and verbal communication skillsu202f Ability to prioritize, and manage time effectivelyu202f Process-driven and organized by natureu202f Willingness to be adaptable and help problem solveu202f Hard working, have a record of accomplishment, and demonstrated drive for achievementu202f u202f Preferred Qualifications Previous experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)u202f Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Constructionu202f Hugely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions \LI-SH1 Learn More About Autodesk Welcome to Autodesk! 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