Task:
* Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in car systems, surveys, social media) to identify patterns, themes, and critical issues
* Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
* Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
* Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
* Assist in the development and continual improvement of quality processes, feedback loops, and knowledge-sharing within the team
* Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly
Qualification:
* Bachelor’s or Master’s degree
* Experience in data analysis or customer feedback analysis
* Hands on experience with Microsoft Power BI
* Familiarity with reporting and analytics tools such as Excel, CRM, or ticketing systems such as JIRA or Salesforce
* Experience with survey and feedback platforms
* Structured, solution-oriented mindset
* Strong communication skills in English