The Hoxton, Charlottenburg (Berlin) – Night Auditor (m/f/d)
2023 sees The Hoxton take on Europe! We’re popping up in some of our favorite cities and we’ve opened our first hotel in Germany in the city of culture and creativity, Berlin. We are now looking for an experienced Night Auditor to join our team.
Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a ground floor restaurant and bar, coffee bar and streetside terrace and The Apartment – our unique meetings and events concept.
Reporting to our Front Office Manager, you will be leading the night shift and make sure our guest experience never flags – even at night.
More about us...
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description
What you’ll do…
* You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
* Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
* Work with all our teams to make sure we're always busy and help our Night Manager with any overbooking levels.
* Answer phones and emails, sort out requests and anything that might arise time, involving the team as needed - you're the one-stop-shop for our guests to turn to.
* Proactively keep an eye on all our public areas, working with our restaurant teams to make sure everything is running without a hitch, and handling any issues as and when they arise.
* Keep the early birds airplane crew happy—help them kick-start their day with breakfast before they fly.
* Hand-deliver breakfast bags with a smile (and maybe a little charm).
* You’re the night-time numbers whiz—wrapping up the day and making sure everything adds up.
* Check, double-check, and prep front desk reports like a pro.
Qualifications
What we’re looking for…
* You are flexible with working nights, weekends, and holidays.
* Previous hotel (or similar) experience is great, but if you're eager to learn we can teach you what you need to know.
* People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully.
* You’re looking for a place where you can be you; no clones in suits here.
* You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
* You’re not precious. We leave our egos at the door and help get stuff done.
* You’re up for doing things differently and trying (almost) everything once if we got stuck in a lift together we’d have a good time and share a few laughs.
* You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What’s in it for you…
* The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
* 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
* A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
* Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
* Enjoy a free night at The Hoxton and a meal for two when you first start with us.
* Goes without saying, but we’ll feed you when on shift (Pluxee Benefit Card and Vouchers).
* Great discounts across the entire Ennismore family.
* Lots of opportunity to progress and switch it up as part of a global family of brands.
* Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.