Unternehmensbeschreibung
Our purpose is Keeping the World Flowing for Future Generations.
Stellenbeschreibung
This Inside Sales Engineer role is a 12 Month temporary position
In this role, you will collaborate closely with the field sales team to nurture customer connections. Your key tasks include swiftly handling technical quotation requests, transforming them into orders. Your duties encompass creating comprehensive quotations with necessary documents and designs for both standard and tailored solutions aligning with customer needs.
Subsequently, engage with customers to encourage order placement. Upon order confirmation, your responsibilities extend to inputting it into the ERP/MRP system and managing associated queries, ensuring clients are updated on any schedule adjustments during the process.
* Provide exceptional customer service
* Respond to all customer inquiries quickly and accurately within agreed deadlines
* Prepare sales quotations, prequalification documents, technical proposals, and any other information requested by customers or prospects
* Take responsibility for maintaining a consistently high level of customer satisfaction
* Ensure that quotations are accurately and promptly recorded to meet departmental KPIs
* Review the accuracy of quotations, technical documentation, customer orders, and all relevant documents before forwarding them for order processing
* Follow up on and manage open quotations within agreed deadlines and report accordingly
* Maximize the potential of key accounts and develop new business relationships with existing and new customers
* Apply existing processes to resolve routine or standardized problems
* Work under the guidance and supervision of the Inside Sales Supervisor or Customer Service Team Leader
#LI-Hybrid
Qualifikationen
Required
* Solid customer service experience – typically at least 2 years in a relevant position with an understanding of fundamental concepts and processes
* Basic engineering or technical knowledge
Desirable
* Experience working with ERP systems
* Degree or vocational training in engineering/technology – entry-level position (or equivalent)
Personal Profile Requirements
* Strong communication skills, customer-oriented, able to multitask, and reliable in task execution
* High level of accuracy in data entry
* Ability to work independently as well as in a team
Zusätzliche Informationen
About Rotork
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.