Job Description Who will you be working with? You will join a technically driven, customer‑focused engineering support team that serves as the primary interface between our customers, internal stakeholders, and product engineering groups. The team combines deep systems expertise with hands‑on field knowledge to ensure the reliable performance, maintenance, and lifecycle support of braking systems and related onboard subsystems. You will collaborate daily with project teams, engineering, service teams, and customers to resolve issues, deliver technical solutions, and support ongoing operations. How will you make a difference? As a member of the Engineering Support / Technical Services group, you will be responsible for providing technical leadership and customer-facing support for braking systems and, when required, other onboard systems such as couplers, HVAC, and doors. You will serve as the main entry point for customer technical matters, translating customer requirements into engineering specifications and ensuring timely project execution. Your work will include resolving safety-critical and urgent issues, preparing technical documentation, managing BOM and spare parts updates, and supporting onsite service activities. You will partner closely with TSG project teams, OE engineering, and customer stakeholders to ensure smooth integration, issue resolution, and high‑quality delivery. What will your typical day look like? Serve as the main technical point of contact for customer and internal stakeholders regarding braking systems and, depending on workload, other subsystems (couplers, HVAC, doors). Provide technical support for customer issues, including safety cases and urgent (“hot”) issue resolution. Translate customer needs into engineering specifications and integration requirements. Develop technical documentation such as specifications, interface definitions, integration plans, and feasibility/fleet assessments for customized requests. Prepare BOMs and documentation for standard overhauls (OVH) and upgrade programs. Manage spare parts documentation, including drawing revisions and BOM updates for obsolescence issues. Liaise between TSG project teams and OE engineering departments to ensure alignment and technical accuracy. Support onsite activities including repair, overhaul, and upgrade work. Participate in project technical reviews and customer meetings. Provide system expertise to support the Technical Customer Interface (TCI). Contribute to tender/technical offer preparation. Ensure on‑time delivery (OTD) of all technical deliverables within assigned projects.