At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are seeking an Account Leader to join our team for managing a number of our most important European HQ customers in Spain and wider continental Europe. We need someone to build new value for the client and Broadridge, understanding strategic opportunities and direction of account, establishes account-based goals around sales, retention and renewals, proactively engages accounts, conducts regularly scheduled core team meetings and acts as the primary point person for senior leadership/partners.
This role is focused on establishing and maintaining enterprise-wide business relationships with clients to drive coordinated planning and execution that improves revenue retention, renewals, and new sales potential for Broadridge. Does this role seem like a great fit? If so, we encourage you to apply today.
Responsibilities
1. Responsible for finding opportunities across the entire enterprise of the assigned Premier Account(s) and bringing in resources to service those needs/opportunities accordingly.
2. Responsible for account retention.
3. Develop holistic strategic account plans for each account to identify annual, account-based goals and provide Broadridge with full understanding of the strengths, weaknesses, opportunities and threats within the account.
4. Network within customer organizations to increase revenue by identifying new opportunities to meet future customer needs. Establish and maintain C-level relationships and introduce Broadridge to senior executives, and to develop and expand these relationships both horizontally and vertically within account. Build new relationships with executives who will make/influence decisions on BR products.
5. Act as primary point person for senior leadership and partners and provide updates on key initiatives and developments as needed.
6. Coordinate internal resources including Account Specialists, Market Segment Sales Leaders, Product Specialists, Broadridge Exec Mgt. and North American based Premier Account Leaders to handle renewals, help drive origination and pipeline growth.
7. Engage regularly and in an informative manner to ensure effective teamwork across Broadridge.
8. Conduct regular core team meetings to discuss accounts and coordinate sales activities across the team and the account to ensure optimal coordination.
9. Maintain a constant awareness of current and planned development of Broadridge products and services to ensure clients are aware of our positioning in the marketplace.
10. Monitor customer happiness with Broadridge’s business lines addressing service, technology and product development (Account Health) and raise issues as appropriate to ensure they are addressed. Act as a primary senior point of contact for all Broadridge related services issues, with the ability to develop realistic approaches to solving business problems while meeting client requirements. Improve the client experience by having the depth and breadth of knowledge about the account and their products/services to advocate on their behalf.
11. Originate large pipeline opportunities within the assigned accounts. These could be groundbreaking programs or working with accounts to match their needs with Broadridge new and strategic products and solutions.
12. Oversee a standardized and consistent cadence and process of Quarterly Business Reviews with the assigned accounts. Drive the standard methodology around an executive level review of the account performance at the C-suite.
Qualifications
13. Spanish native speaking, and fluent in English. Other languages may be advantageous.
14. Bachelor’s degree required; master's degree preferred
15. 10+ years of experience in Capital Markets and ideally Securities Services and Asset Management; FinTech; Executive Account management
16. Consistent track record of results against quotas
17. Ability to effectively navigate and maintain relationships at senior levels within complex organizations. Experience of working in a matrix environment
18. Outstanding communication, facilitation, and problem-solving skills
19. Highly effective negotiation skills
20. The ability to work in a fast-paced, high-pressure environment
21. Ability to travel, as will be representing Broadridge’s business at European HQ banks globally (notably North and South America)
22. Able to communicate effectively across many different cultures; sensitive to cultural differences in ways of doing business
23. Preference within commuting distance to Madrid, though would consider other European cities with strong financial presence, with need for regular travel to Madrid.
Preferred Skills
24. Experienced ability to communicate effectively with internal and external senior management
25. Excellent relationship building skills
26. Able to build and exceed highly visible goals
27. Self-motivated
28. Strong leadership, mentor and collaboration skills
29. Ability to take a consultative sales approach to problem solving with prospective clients
30. Excellent presentation, written and oral communication skills
31. Ability to develop senior level relationships internally and externally
32. Strong analytical and organizational skills
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.