The role:
Royal Enfield DACH is seeking an experienced Service Parts/ Logistics Specialist to oversee the end-to-end management of non-motorcycles operations. This pivotal role involves not only supervising daily operations but also enhancing sales and profitability. The specialist is responsible for coordinating with dealers and various internal teams to ensure seamless operation and exceptional service levels. Integral to this position is the strategic oversight of over 20,000 SKUs, focusing on optimizing inventory, ensuring timely order processing, and maintaining high-quality standards.
The Service Parts Specialist will play a crucial role in optimizing processes and driving strategic initiatives to improve system efficiencies and non-motorcycles sales. A significant part of this includes enhancing system efficiencies, reducing operational costs, and improving customer satisfaction. Collaboration with IT, finance, and logistics teams is essential for streamlining operations and improving the non-motorcycles supply chain. Additionally, the role demands team leadership, fostering professional growth, and promoting a culture of innovation. The Service Parts Specialist’s blend of strategic insight, operational expertise, and customer-centric approach is key in reinforcing Royal Enfield DACH market position and ensuring the success of its non-motorcycles division.
Key Responsibilities:
* Operational Supervision and Sales Enhancement: Oversee daily operational aspects of the non-motorcycles business, ensuring efficient order processing (as per the defined SLAs, backorder management), stock management, establish minimum stock criteria (APG), and monitor dealer performance;
* Inventory and Stock Management: Monitor stock quality, manage replenishments (periodic orders and Vehicle O Road (VOR) orders to Central Warehouse, EMEA.), evaluate and handle obsolete inventory, and prepare management papers for inventory decisions;
* Dealer Relations and Support: Act as the primary contact for dealers regarding non-motorcycles issues escalation. Provide comprehensive support, training, and guidance, including for new dealer development and initial stock management;
* Technical Expertise and Portal Management: Serve as a technical expert, working with the EPC Team on non-motorcycles queries and catalogues. Maintain and update the RE Dealer Portal, ensuring complete and accurate product listings;
* Data Management and Reporting: Manage large datasets in Excel, proficient in functions like VLOOKUP and pivot tables. Produce insightful reports and presentations on business performance;
* Price and Master Data Management: Define non-motorcycles pricing strategies in collaboration with finance (market study and benchmarking competitors Non-motorcycles price), and maintain master data in SAP in coordination with the Master Data Management Team;
* Warehouse Interaction and Process Support: Regularly visit the Central Warehouse EMEA for space efficiency improvements. Support the maintenance of Part Numbers (P/Ns) versions and the "Determination File". Assist in the returns process;
* Process Optimization and IT Coordination: Collaborate with IT for SAP optimization, process development, and resolving order issues. Ensure proactive international business management and continuous system improvements;
* Finance Team Engagement: Work closely with the finance team to streamline dealer operations and address finance-related issues.
* Strategic Initiatives and Training: Drive strategic initiatives for improving non-motorcycles retail, inventory management and replenishment process improvements. Conduct training sessions for relevant staff.
Qualifications & Experience:
* Fluent speaking in German and English
* Experience in Business Administration, Supply Chain Management, in Logistics, or a related field relevant to the role.
* Supply Chain and Logistics Expertise: Solid understanding and experience in supply chain management, including logistics and inventory control.
* Customer Service Orientation: Strong background in managing customer relationships and addressing customer needs in non-motorcycles or related elds.
* IT Systems Proficiency: Familiarity with relevant IT systems like SAP, and skills in data management and analysis.
* Automotive Industry Experience is advantageous
* Vendor and Stakeholder Management: Skills in managing relationships with suppliers, vendors, and various stakeholders to optimize supply chain efficiency.
* Process Improvement and Innovation: Experience in implementing process improvements, adopting new technologies, and continuous improvement methodologies.
* Advanced IT and Data Analysis Skills: Advanced proficiency in IT systems and data analytics tools, aiding in more sophisticated management of operations and decision-making.
* International Business Exposure: Experience in handling international operations or dealing with a global supply chain, which can be valuable for a company with international dealings like Royal Enfield.