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Director, agency development management

Berlin
Chubb Insurance Company
Director
Inserat online seit: Veröffentlicht vor 2 Std.
Beschreibung

1. Strategic Execution (25%)

* Translate Company Vision & Mission into Action:

o Break down AVP, AMD directives into regional goals by week/month: APE, active advisor count, new recruits.

o Cascade these goals to Managers via monthly business planning meetings.

* Lead Quarterly Territory Reviews:

o Organize and chair Territory Business Review (TBR) meetings with 7 Managers.

o Present each Manager's actual vs. target performance (APE, Activation, EHC, Dropout).

o Use Smart Agency dashboards to pinpoint weak zones and deploy correction plans.

* Drive Campaign Implementation:

o Assign Champion Hubb/AVP campaigns to specific Managers with timelines and KPIs.

o Monitor local campaign execution (e.g. AVP presentation, brand videos, agent storytelling).

o Ensure that client experience and branding activities are embedded in team meetings.

* Frontline Business Quality Control:

o Ensure all sales activities conducted by the team comply with internal quality standards and regulatory requirements.

o Coordinate with compliance, underwriting, and operations teams to resolve quality-related issues quickly and effectively.

o Support initiatives that enhance the sales quality (K2/P13)

2. Manager Development: (25%)

* Manager Recruitment:

o Build relationship, setting appointment to attract candidate for manager

o Identify and recruit new manager through direct referrals, recruitment sessions, and collaboration with existing team members

* Capability Reviews & IDPs:

o Hold monthly 1-on-1 capability review sessions with each Manager.

o Identify low-performing Managers and design 90-day Improvement Plans (e.g. recruitment turnaround, team rebuilding).

* Onboarding New Managers:

o Lead induction sessions for newly promoted Managers (structure, KPIs, onboarding checklist).

o Assign senior Manager "buddies" to mentor new leaders in their first 2 months.

* Facilitate Learning Forums:

o Chair monthly "Best Practice Exchange" or "Sales Playbook Clinics" with all Managers.

o Invite top ALs to share proven practices in coaching, recruitment interviews, or closing techniques.

3. Business Oversight (25%)

* Field Operations Monitoring:

o Conduct 2 field visits/month to review team meetings, observe agent coaching sessions.

o Audit AL team structure: % activation, onboarding hygiene, lead utilization, tool adoption.

* Recruitment & Manpower:

o Ensure recruitment plan yields 3 new ALs/Manager/month; review weekly recruitment funnel.

o Monitor onboarding ratio (Target: 30 active agents per Manager) and highlight red-flag zones.

* Handle Escalations:

o Support Managers in resolving difficult cases: agent disputes, code terminations, or compliance issues.

o Liaise with AVP, AMD, DS, ICD, or HR on cross-functional blockers or structural decisions.

4. Cultural Engagement & Leadership (25%)

* Promote AVP Spirit:

o Integrate AVP themes into every team communication: freedom, ethics, professionalism.

o Reinforce messaging through storytelling, agent spotlight videos, and success case sharing.

* Plan Regional Engagement Activities:

o Run quarterly "Recognition Days" for top advisors/ALs (based on APE or Recruitment).

o Launch seasonal office contests (e.g., "Freedom Growth Sprint" or "Recruit Like a Leader").

* Be a Visible Leader:

o Post weekly updates or shoutouts on internal groups (Zalo, Workplace, Email).

o Show presence at onboarding, events, and field visits to lead by example and build trust.

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