As Head of Support (m/f/d), you will lead and grow our currently 5-person support team, taking care of both day-to-day operations and the strategic development of the support department.
Our clients are international B2B customers using our proprietary software – your work ensures reliable workflows in real-world production environments.
Your Tasks
* Lead, mentor, and support the technical support team (2nd and 3rd level)
* Ensure efficient and customer-focused operations through capacity planning and prioritization
* Improve support processes, KPIs, service levels, and internal toolchains
* Act as a key interface between Support, Product Management, DevOps, and Engineering
* Handle escalated customer requests directly and contribute hands-on to technical troubleshooting
* Help shape our support strategy, documentation, and knowledge base
Your Profile
* Experience in leading or coordinating a technical support team
* Strong technical understanding, ideally in media and cloud technologies (e.g., WebRTC, video/audio streaming, Kubernetes, microservices)
* Solid skills in Atlassian tools (Jira, Confluence); Grafana experience is a plus
* Excellent communication in both German and English
* Structured, analytical thinking paired with emotional intelligence
We offer
* Training and Continuing Education
* Company Pension Plan
* Coporate Benefits
* Employee Events
* Company Laptop
* Group Accident Insurance
* Good Public Transport Connections
* Employee Bonuses
* Hybrid Work
* Parking Lot
* Sport and Fitness Options
* Flexible working hours - you decide when and where you are most productive
* JobBike
* A familiar and uncomplicated working atmosphere - flat hierarchies, open doors and quick decisions
* An agile team with a real passion for media and technology
* Modern software architectures, exciting projects, worldwide customer assignments
About Qvest Stream
Qvest Stream is an agile software company and part of the global Qvest Group. Qvest is a leading global system architect, ICT integrator, software product developer and technology partner with over 1200 employees in more than 20 locations worldwide.
We at Qvest Stream are an integral part of the product development department at Qvest and, as a core team of 30 people, responsible for the development and operation of modern software products and cloud-based applications in the TV automation environment for the broadcast and media industry. We combine the agility of a start-up with the power of an international tech player.
We are looking for you if you enjoy developing modern, web-based user interfaces, if you would like to explore the technical possibilities of web applications, if you have a good understanding of efficient code and if the usability of applications is a priority for you.
FarinaGöttinger
Team Lead Talent Acquisition
Phone: +49 174 9481 966
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