Job Title: Customer Success Manager
We are seeking a highly skilled Customer Success Manager to join our international team. The ideal candidate will have excellent communication and stakeholder management skills, as well as the ability to interact effectively with technical and non-technical audiences.
About the Role:
The Customer Success Manager will be responsible for planning and executing software roll-outs for new customers, ensuring a smooth onboarding experience. Additionally, this role involves optimizing the customer support process for efficient handling of inquiries and ongoing improvement of customer experience.
* Achieve high satisfaction, adoption, and retention among international enterprise clients;
* Develop strong analytical mindset with attention to detail;
$~ Proven track record in project management requirements analysis conceptual system design translating complex technical needs into actionable solutions;$~ Skilled in data analysis generating insights from customer usage performance metrics;
aCritical Skills: • Strong problem-solving abilities., along with communicating persuasively through verbal written presentations reports."],