The Information and Communication Services (ICS) Administrative Assistant supports the IT department by handling administrative duties, organizing schedules, managing documentation, supporting the coordination of IT-related projects, and providing general support to IT personnel. This role ensures that the IT team functions efficiently by taking care of the administrative tasks, enabling others to focus on technical challenges and projects. Prepare documents, reports, charts, and graphs. Schedules and/or coordinates meetings. Creates and/or maintains filing systems. Collects data and compiles information. Answers telephone and respond to routine calls/inquiries. Performs data entry activities.
Typical responsibilities include:
1. Administrative Support: Provide general administrative support to the IT department, including managing calendars, scheduling meetings, and coordinating appointments for IT personnel.
2. Documentation Management: Maintain and organize IT-related documents, including system/process instructions, and vendor contracts. Ensure that records are accurate, up-to-date, and easily accessible.
3. Inventory Management: Assist in tracking IT hardware and software inventory, ensuring proper documentation for purchases, shipment, and disposal of equipment.
4. Communication: Act as a liaison between IT staff and other departments, communicating IT-related information to non-technical staff and ensuring that inquiries are properly directed.
5. Vendor Coordination: Manage the procurement process, including communicating with vendors for equipment orders, repairs, and technical support services. Work with communication service providers in managing mobile line features and SIM-cards
6. Assist with IT Projects: Provide logistical support for IT projects, including coordinating resources, tracking project timelines, and assisting with project documentation.
7. User Support: Help facilitate onboarding for new staff and assist with training staff on using IT systems, tools, software, and mobile services.
8. Budget and Cost Management: Track and manage the IT department's budget, process invoices, and ensure that IT spending stays within budget. Review and distribute charges for various IT services.
9. Data Entry and Reporting: Enter data into IT management systems, generate reports on equipment, software usage, or IT service tickets, and assist with maintaining accurate databases.
10. Compliance and Security: Ensure adherence to organizational policies related to IT governance, data protection, and security, assisting with audits and compliance documentation.
11. Supervision: Works under limited supervision, responsible for scheduling own activities and achieving management/department objectives
Required:
High School diploma or equivalent plus two years of post-high school education or 1 year of experience or education in technology or administration.
Advanced office skills to include:
12. Good computer skills using technology, excellent communication skills.
13. Utilize Microsoft Office and other business software at an advanced level, create and perform analysis on spreadsheets, prepare presentations, take notes and minutes, and create and update word documents. Provide advanced research, analytical, and data summation support.
14. Proactively anticipate needs and think strategically. Take standard processes and procedures and adapt to address complex problems and find less obvious solutions.
15. Problem solve and resolve complex conflict and problems through sound decision making
16. Organize and prioritize work and needs.
17. Work with discretion, confidentiality, and integrity.
18. May train or mentor others.
To successfully perform the essential functions of the job, there may be physical requirements that need to be met, such as sitting for long periods, moving around the office, lifting boxes with equipment, and using computer devices and other equipment.