Equipment Support Specialist Datum: 12.12.2025 Standort: Virginia Beach, VA, US, 23452 Unternehmen: STIHL About Us As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service. With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team! Why You’ll Love Working at STIHL: Competitive pay with multiple bonus opportunities and potential for annual merit increases Excellent health benefits including Medical, Dental & Vision Insurance Onsite Health & Wellness Center for employees and eligible family members Company-paid Life Insurance and Short & Long-Term Disability Robust retirement offerings including: A fully vested Pension Plan after 5 years A 401(k) with generous employer match Paid time off including Vacation, Sick Time, and 11 Paid Holidays A strong culture of stability, community, and innovation About You We are looking for a Technical/Equipment Support Specialist to join our onsite team! Our team takes pride in providing top-notch support to our customers across all areas of technical expertise. If you are customer-focused, comfortable multitasking, and have a mechanically inclined mindset, we want to hear from you! Job Duties & Responsibilities Provide high level technical support to dealers via phone, email or web chat. Includes technical troubleshooting, diagnostic and repair support of the full STIHL product range and associated systems. Provide technical support for end users via phone, email, and/or web chat. Includes full range product support including product selection, product application support, product maintenance, conflict resolution and all other possible customer satisfaction topics. Utilize Customer Relations Management (CRM) software to update customer records, document customer/dealer interactions, and keep detailed notes to assist with identifying possible issues and solutions. Participate in team training sessions and meetings to stay up to date on product knowledge, office policies, and support procedures. All other duties and responsibilities as assigned Specifications Required: Work experience in an outdoor power equipment dealer and/or OPE product knowledge. Ability to translate complex technical concepts to dealers and end users. Excellent verbal and written communication skills required – this job is the voice of STIHL to our customers. Proficient in Microsoft Office software, Customer Relations Management (CRM) software, SharePoint, live chat Time Management skills. Preferred: 3 years working as a technician (preferably on outdoor power equipment). End user professional experience (landscaper, arborist, etc.). Customer service or call center support experience. High School Diploma or GED required; advanced degree in related discipline preferred Customer Service or Certifications in related principles are preferred. Relevant OPE Industry Certifications preferred :Wir freuen uns auf die Bewerbung: