The role:
Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
1. Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
2. Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
3. Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
4. Focus on customer loyalty, keeping customers returning to the brand
5. Have the confidence to overcome selling challenges
You are:
6. Passionate about skincare and beauty
7. A confident and articulate communicator
8. Comfortable in a target driven environment
9. Pro-active and enjoy exploring new sales opportunities
10. Customer-focused and results-oriented
You have:
11. Experience in a hands on beauty or retail role with exceptional customer service skills
12. Commercial awareness
13. Excellent communication skills and can build relationships quickly
14. Ability to be flexible and work shifts including weekends and evening
We have:
15. Competitive compensation package
16. 28 days annual leave (inclusive of bank holidays)
17. Clarins For You - Our Reward and Benefits Platform
18. Generous employee discount and training allocation
19. Potential to earn up to 3% performance based bonus
20. Career Development opportunities
21. We Care - volunteer day
22. Access to a range of Wellbeing services through our Employee Assistance Programme