Role Description:
Key Responsibilities
* Ensuring alignment on the understanding of the services we provide and how the Agency manages quality within the team
* Ensuring that existing and new quality processes, methodologies, and guidelines are followed and understood in the team
* Managing and maintaining applicable language guidelines, style guides and termbases in their language
* Ensuring a collaborative environment with their Team Leader to regularly address team progress, quality issues and workflow processes in alignment with the business
* Owning quality in their language, and managing quality improvements in their team using the data available
* Helping identify skill gaps in expertise on different services in their team
* Being responsible and accountable for quality issues in their language
* Performing regular quality checks of the work delivered by each Language Specialist in their team
* Driving internal investigations in their team to find out the root causes of quality issues and to define relevant corrective and preventative actions for their team
* Assisting Quality Manager in global quality-related initiatives and discussions on quality with stakeholders regarding language choices
* Providing recruitment and onboarding support in collaboration with their Team Leader
* Optimizing existing processes, initiating and implementing new ways to improve the team's work, utilizing the resources available in the most effective way
* Proactively sourcing for market insights and current travel trends, and identifying opportunities to apply gained knowledge within the team
* Proactively sourcing for opportunities to drive deeper localization in market and improve partner and customer experience with our platforms
Communication.Stakeholder
* Peers
* TL
* Other SLSs
* Solutions
* Quality Manager
* Stakeholders
Communication.Type
* Cooperation
* Information
* Cooperation
* Cooperation
* Information
* Cooperation
Communication.Frequency
* Continuous (daily)
* Frequent
* Frequent
* Frequent
* Frequent
* Occasional
Level of Education.Level of Education
* Bachelor degree
Years of relevant Job Knowledge.Years of relevant Job Knowledge
* Basic Job Knowledge (1 - 3 years)
Requirements of special knowledge/skills
* Ability to work both independently and in a team, to work in a proactive manner with a strong focus on quality, the client, and end-user
* Excellent interpersonal and networking skills as well as an ability to handle tough discussions and provide continuous feedback
* Strong written and verbal communication skills
* Ability to use and interpret data to implement quality feedback
* Experienced in establishing and maintaining cooperative and effective working relationships with stakeholders
* Proactive and responsible approach to assigned tasks
* Capability, when necessary, to act under pressure
* Strong in positively influencing others in a dynamic environment
* Strong commercial and business awareness
* Local market and industry savviness; up-to-date with the latest, most relevant trends
* Solution-oriented and problem-solving mindset
* Detailed prioritization skills - appropriately balancing their LS vs. SLS workload
* Being adaptable to the complexities of their role
* Experience with CAT tools and translations technologies
* Experience with Memsource, machine translation and other technologies is a plus
* Knowledge of industry quality metrics would be also a plus