At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a HelpDesk support to join one of our clients ' teams in Germany. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Responsibilities Provide Level 1 / 1.5 support for user workstation issues, including hardware, software, network, and peripherals troubleshooting, using ticketing systems for tracking and resolution. Handle warranties and repairs —coordinate diagnostics, service, and replacements with external vendors or manufacturers. Perform deployment and initial configuration of IT equipment (e.g., desktops, laptops, printers, mobile devices), ensuring readiness for end-users. Manage inventory control and asset logistics, including receiving, stock management, asset tagging, and tracking incoming/outgoing equipment. Deliver efficient on-site user support, resolving incidents rapidly and maintaining high satisfaction levels. Update and manage documentation—log support cases, asset statuses, and workflow procedures, and contribute to the knowledge base. Escalate unresolved or complex technical issues to higher-level support in a timely manner. Requirements: Proven experience as a HelpDesk or IT Support Technician, preferably in an onsite environment. Hands-on experience with hardware repairs, troubleshooting, and peripheral setup. Familiarity with IT asset management and inventory processes. Strong problem-solving and communication skills. Ability to move between sites and manage multiple support requests efficiently. Level 1 / 1.5 technical expertise with a customer-focused approach.