Head of Account Management & Site Lead Logistics (m/w/x)
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About
Arvato offers a dynamic work environment. We grow, innovate, and solve daily challenges for our global clients with a team of 17,000+ across 100+ locations in 17 countries. We focus on cloud-based e-commerce and IT platforms, automation, and complex supply chain solutions.
If you're organized, value partnership, and love logistics, we want you! We are looking for a Site Manager (m/w/x) in Düren with >400 employees and >100,000 sqm.
Now, as Head of Account Management & Site Lead Logistics (m/w/x), you will oversee all operational and strategic aspects of our Düren site, including budget, team leadership, process optimization, customer relationship management, and technology implementation.
Responsibilities
* Strategic site leadership with full budget and results responsibility.
* Lead, motivate, and develop a team of over 400 employees.
* Analyze and optimize production and logistics processes for efficiency and quality.
* Maintain high customer satisfaction in B2B and B2C segments, fostering long-term partnerships.
* Manage partnerships with operational departments, quality, safety, and facilities.
* Ensure SLA and KPI compliance, safety, and quality standards, with continuous improvement.
* Leverage automation technologies and warehouse management systems.
* Responsible for employee leadership and effective communication across all levels.
* Coordinate customer requirements with account and operational teams.
Requirements
* Degree in Business Administration, Logistics, or Supply Chain Management.
* Significant experience in Key Account Management and Logistics.
* Proven leadership in a similar role.
* Knowledge of Lean Management, continuous improvement, and automation.
* International project experience and understanding of global markets.
* Strong customer focus, quality, and cost awareness.
* Excellent communication skills in German and English.
What We Offer
* Modern, international, and open corporate culture.
* Hybrid work model combining remote and office work.
* Team spirit fostered through events and social activities.
* Opportunities for learning and professional development.
* Attractive benefits including financial services, job ticket, sports programs, health insurance, free beverages, and corporate discounts.
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