Salary: €38200
Start: ASAP
Languages: German and English
I am looking for a Front Office Supervisor who can oversee the daily operations of the hotel's front desk, ensuring excellent guest service and smooth check-in and check-out procedures.
You assist in managing the front office team, handle guest concerns, and support overall hotel operations to maintain high standards of hospitality.
Key Responsibilities:
1. Supervise and support front desk staff in daily operations, ensuring efficient and professional service.
2. Assist with guest check-ins, check-outs, and special requests.
3. Handle and resolve guest complaints and escalate issues when necessary.
4. Monitor room availability and coordinate with housekeeping for room readiness.
5. Train and mentor front office employees to maintain service excellence.
6. Ensure compliance with hotel policies and procedures.
7. Oversee financial transactions, including cash handling and billing.
8. Assist in scheduling staff shifts and managing workload distribution.
9. Maintain communication between front office, housekeeping, and other hotel departments.
10. Conduct performance evaluations and provide feedback to improve team efficiency.
Skills & Qualifications:
11. Previous experience in a front office or hospitality role, with supervisory experience preferred.
12. Strong leadership and problem-solving skills.
13. Excellent communication and customer service abilities.
14. Proficiency in hotel management software and reservation systems.
15. Ability to handle high-pressure situations and multitask effectively.
16. Fluent in German and English
Working Hours:
17. Shift-based, including evenings, weekends, and holidays as required by hotel operations.