Customer Success Manager / Engineer – Digital Solutions (m/f/d) - Full-Time, Permanent –
Customer Onboarding & Implementation: Lead and manage the onboarding process for new STADLERconnect customers, ensuring a smooth transition, rapid time-to-value, and successful initial setup.
Project Management: Oversee and project-manage hardware installations and software integrations related to STADLERconnect at customer sites, coordinating effectively with internal technical teams, suppliers, and the end customer.
Platform & User Management: Assist customers with platform configuration, including managing user access and ensuring optimal setup according to their needs.
Customer Support & Problem Solving: Relationship Management: Degree in Business Administration, Computer Science, Engineering, or a related field, or equivalent practical experience (e.g., Proven experience (ideally 2+ years) in a Customer Success, (Key) Account Management, Consulting, or Project Management role, preferably within a B2B SaaS or technology solutions environment.
Experience in the industrial or ideally waste management/recycling sector is a plus.
• Good understanding of SaaS platforms, cloud technologies, and data-driven solutions.
Ability to understand and explain technical concepts related to software, hardware integration, IoT, and data analytics to both technical and non-technical audiences.
Experience with project management methodologies and tools (e.g., o Familiarity with ticketing/support platforms is a plus.
• Fluent in German and English (both written and spoken) is essential. Italian or Spanish) is a plus.
A permanent employment contract, flexible work arrangements, and a supportive, high-performance team environment.
A competitive salary package with opportunities for professional growth.
Opportunities for training, certification, and career development in the exciting field of Industrial IoT, SaaS, and Customer Success Management.
A modern work environment with ergonomic workstations and state-of-the-art technology.
Comprehensive company benefits such as a job bike scheme, canteen, and company health and sports activities.
Please submit your CV in English or German. Stadler Anlagenbau GmbH
WhatsApp (Chat / Telefon): +49 (0)151 67 17 11 77