Job Description
Main responsibilities
* Monitor and manage tickets in the ITSM tool (ServiceNow), plan and execute onsite interventions
* Replace IT devices and peripherals (laptops, desktops, smartphones, printers, etc.)
* Set up and configure equipment (laptops, desktops, smartphones, printers)
* Manage meeting rooms and conference room systems, including Microsoft Teams equipment
* Manage local IT stock and alert the ITS Site Leader when thresholds are reached
* Update ServiceNow CMDB as required
* Support IT aspects of special events (seminars, trainings, communication events, etc.)
* Replace outdated equipment according to lifecycle management policies
* Follow mandatory internal trainings (Site Security, GxP, Cybersecurity, etc.)
* Forward tickets to appropriate assignment groups
* Create AD accounts and manage users, distribution lists, and AD groups
* Perform local software installations and manual patching
* Ensure patch management for standard PCs in coordination with Cybersecurity teams
* Pilot patch management for non-standard and industrial PCs
* Level 1 coordination for printers (MFP and Zebra)
Additional Information
Location: Frankfurt, Germany
Working hours: Monday to Friday, 8:00 AM – 5:00 PM, Full time
Languages required: Fluent German & English
All our positions are open to people with disabilities