Your Responsibilities About the Role The Student Support Officer plays a key role in guiding prospective students through their application journey at BSBI, from initial inquiry through to payment and enrolment. This position is vital in ensuring a smooth and supportive experience for students while upholding the quality and reputation of BSBI. Working independently within a clear framework, the Student Support Officer is expected to manage their pipeline effectively, provide accurate information, and contribute to continuous improvement within the team. Provide tailored, one-on-one advice to prospective students based on their needs and background Key Responsibilities Manage the full application cycle, from initial contact through to enrolment and tuition payment Respond to programme inquiries with clear and timely information Work closely with the visa team to support international students throughout the visa process Maintain accurate and up-to-date records using internal systems and CRM Monitor and manage lead pipelines efficiently and in a timely manner Generate and review reports as needed Collaborate with other departments to support student success Assist with general administrative duties and ad hoc tasks assigned by management Represent BSBI in a professional and positive manner in all interactions Your profile Essential Bachelor’s degree or equivalent experience Experience in a customer-focused or consultative sales environment (B2C preferred) Excellent verbal and written communication skills in English (minimum C1 level) Ability to manage time effectively, prioritise tasks, and handle pressure Strong interpersonal skills and a student-first mindset High attention to detail and adaptability in a dynamic environment Comfortable working independently while being a collaborative team player Proficient in Microsoft Office and/or Google Suite Proactive, driven and committed to supporting students in reaching their goals Desirable Previous experience working with CRM systems or lead management tools Background in education, international student services, or recruitment Familiarity with KPIs and performance targets Experience in managing or improving account management workflows Additional languages Why us? A multicultural and international work environment Opportunities for professional development and career progression Comprehensive training and ongoing support A positive, collaborative workplace culture Performance-based commission structure The chance to contribute to meaningful student outcomes and educational impact Please note: Duties may be subject to change in line with business needs. All employees are expected to uphold the values of BSBI and GUS, and comply with company policies on conduct, equality, health and safety, and safeguarding. About us GUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions that is committed to empowering students with the knowledge and skills they need to make a positive impact in the world. Our mission is to foster visionary leaders who can drive meaningful change for society. With a strong presence in Germany, Europe, and beyond, GGG is made up of several well-known brands, including UE (University of Europe for Applied Sciences), BSBI (Berlin School of Business & Innovation), htk academy, and GISMA University for Applied Sciences. Our thriving student body of over 10,000 learners across our institutions benefits from a wide range of academic disciplines, such as business, technology, data science, engineering, sports, and fine arts. As part of the Global University Systems (GUS) network, which comprises over 48 universities across Europe, the USA, Australia, Asia, and South America, with over 87,000 students, we are dedicated to providing exceptional learning experiences to our students. At GGG, we are committed to creating a supportive and inclusive work environment where everyone can thrive. Our employees play a vital role in ensuring that our students succeed at every step of their career path. Join our team and be a part of a culture of innovation and excellence in education. www.gusgermany.com