OverviewOn behalf of our client, SpaceOpal, we are looking for a Service Delivery Manager. Spaceopal is the prime service operations contractor for the European Galileo Satellite Navigation System and manages all Galileo Service Operations. The awarded European Commission (EC) contract to Spaceopal is more than just its satellites in space. Galileo Service Operations provide high-quality positioning, navigation and timing services to users across the world as a civil-controlled service with guaranteed continuity of coverage.What is expected from you:Coordination of system and segment operation as much as the service engineering teamCoordination of technical and operational System Level aspects with the operations managers (MOMs, SOMs and others) and engineers of the Centers and SegmentsEnsuring engineering and execution of routine and contingency system level operations (SLOP) associated to system, segment and service evolutionsSupport to overall system and service validation including overall planning, execution and reportingProactively support to Business Continuity tasks in particular during the on-call periodSupport the Evolution Team in planning and coordinating the overall system migration and service transitionMaintaining system and service knowledge and informationSupport of continual service and operations documentation improvement based on the System and Service evolutionsSupport the system configuration managementSupport the implementation of start of operations and services with new releases, in synergy with the indications of the functional line of management (Head of SDM, Service Provision Manager)Coordination of contingency resolutions at system/service level with the support of the operations managers and service engineering teamOn-call supportPreparation, validation, and authorization of security procedures as required by operation and SECOPS requirementsTest and validation of security operations before and after launch of a satellite (e.g. SCTC, KVLT, SIOT, IOV test campaigns)Coordination of Security operations to support the launch of a satelliteSecure operations planning and analysis (routine)PRS Service activities coordination (GSMC/GMS)Support GSOV and simulation campaignContributing to operation reportingCoordinating CLA activities with GMS ops, GCS ops, HE, site and service SECCoordination and execution of the Long-Term Plan and the Mid-Term Plan activities, in particular:Collecting all activities needed for Service Provision, planning the activities in three different time-frames, and keeping the stakeholders (Contracting Authority and Spaceopal teams) informedInterface for all GSOp Planning issues across all SPO teamsIdentifying and informing the stakeholders about planning conflicts, and suggesting solutions from the scheduling point of viewPre-defining plans for the different disciplines, like Flight Operations, Ground Operations, Mission Operations, Security Operations and User ServiceParticipating to the Coordination Meetings as well as the Planning Meetings at the different time-frames and levels, by providing schedules and accessing solution to scheduling conflicts from a planning perspectiveSupporting the Contracting Authority by preparing the Long-Term Plan and the Mid-Term Plan: Information Interface to the Contracting Authority in conjunction with the Lead SDM and the Evolution and Engineering ManagerDeriving the LEOP/IOT Timelines in coordination with the LEOP/IOT responsible persons in SPO as well as all affected SPO CTMsSupporting the Service Provision Prediction as well as providing support to the Key Performance Indicator MeasurementsTracking each planned activity in the different time-frames and providing feed-backSupporting the evolution to an integrated planning, configuration and resources management systemThe arrangement of operations and deployment should also be scheduled by means of the planning system; the same applies to the evolution releasesSupport the resource and availability management for scheduling a consistent plan.What you offer :University degree (Bachelor or higher degree) in Engineering, preferably in AerospaceProven working experience in space industry, space operations or satellite servicesGood knowledge on satellite systems (subsystem as minimum)Strong problem-solving skillsFast decision making in case of service impacting problemsAbility to work in intercultural and geographically distributed work environmentExcellent written and verbal communication skillsTeam player skillsAvailable for travels to operator’s/SSEG sites as requiredFluent written and spoken EnglishFluency in standard office automation tools (MS Office, Email, Internet, etc.)Availability to travel to the listed locations and in other relevant project locations within Europe: Fucino (IT), Madrid (ES)Candidates must be eligible for a security personal clearance from an EU Member State national security administration.What we offer:30 days annual leaveWork-life-balance, e.g., through flexible working time models and mobile office optionsEmployer supported pension scheme, job ticket and EGYM WellpassEmployer supported canteen, free coffee & fruit servicePersonal development and training optionsRegular company and team eventsInternational working environment, dynamic, multicultural and motivated teamsWhere:Spaceopal headquarter (Munich, Germany). It could be necessary to participate sporadically to meetings at European locations.WhenDeadline to apply: ASAPNote: Interviews will be held via Skype, Webex or other digital platforms. We look forward to receiving your application for this position! #J-18808-Ljbffr