Join our Purchase Experience Team – the final step to the perfect sound!We are the Purchase Experience Team – the experts responsible for the most critical moment in a musician's journey: the transition from "I want this" to "It’s on its way!" Once a user has found their perfect gear, we take over to ensure that the path to ownership is as smooth, clear, and trustworthy as a perfectly tuned instrument.We handle the high-stakes areas of the Thomann experience. From complex product configurations and seamless checkout flows to secure payment processes and that "mission accomplished" feeling of the order confirmation—we bridge the gap between inspiration and reality. In short – we build a reliable foundation that allows our customers to shop with total peace of mind.To strengthen our team, we are now looking for a UX Designer (f/x/m) to help us refine the most business-critical journey. You will be the architect of a fast, intuitive, and secure buying process for millions of musicians.If you’re a design enthusiast who excels at making high-stakes interactions feel effortless, has a passion for edge-case handling, form design, and wants to take ownership of the engine room of Europe’s biggest music store, we’d love to get to know you!Want to find out more about the teams and Thomann.ioHere’s what you’ll be doingCrafting seamless purchasing experiences that reduce friction and drive clarity – from add-to-cart interactions to final payment confirmationProactively identifying and reducing friction points to increase user confidence and maximize conversion ratesCollaborating closely with Product Management and Engineering to define and implement complex requirements into delightful, robust and shippable featuresTransforming customer feedback, usability insights, and behavioral data into high-impact improvementsPrototyping and validating hypothesis and designs through rigorous usability testing, A/B experimentation and stakeholder workshopsSimplifying complex processes and edge cases into intuitive, accessible interactions across multiple markets and devicesContributing to the evolution of our Design System by refining and expanding specifically transactional components or patternsWhat you should bring to the table3+ years of UX/Interaction Design experience, ideally in the design of checkout, payment, or other transactional user journeysA portfolio showing your capability in interaction design, flow design, and problem-solving in high-stakes environmentsExcel at mapping out intricate processes, navigating edge cases, and translating legal requirements into intuitive customer flows and trust-building patternsYou thrive enjoyment in agile, cross-functional teams, turning raw ideas into shippable product innovationsPower user of Figma and the modern ux stack (i.e. Framer, Dovetail, Storybook, etc.)Your toolkit includes Design Thinking, User Research, and A/B testing, backed by a strong drive for data-driven solutionsYou bridge gaps effortlessly with professional fluency in German and EnglishWhat we have to offerFlexible working hours and location, with the option to go into the office(fully-remote possible)13th salary in NovemberFurther training opportunities with clear development paths for your careerThomann.de employee discountPersonal work equipment according to your wishes and regarding your roleRegular team eventsEnglish or German language courses1:1 sessions with an external coach, for professional developmentUrban Sports Club discountand more! Check out our HandbookWe value inclusion and diversityWe pride ourselves on being an inclusive employer that creates a welcoming atmosphere, and value diversity in our teams. We do not make judgements based on ethnicity, nationality, age, marital status, gender identity, sexual orientation, disability status, or religion. #J-18808-Ljbffr