Stellenbeschreibung
Take off with us!
We offer exciting projects at our renowned customer Airbus Operations and we are looking for a motivated employee for the position "Customer Resolution Specialist" (m/f/d).
Your tasks:
* Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team
* Responsible and proactive management of the customer specific open order book
* Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
* Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
* Maintenance of customer records
* Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
* Maintenance and development of the customer service quality level
* Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
* Support organisation in securing on-time material delivery to meet customer expectations
* Train and Support our customers in using our e-commerce platforms
* Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
* Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manager
Your profile:
* Completed studies in the field of Business Administration, Supply Chain or a comparable qualification
* More than two years of professional experience in the field of Disposition/ Material procurement, Customer Service and Logistics
* Shipping or aviation knowledge is an advantage
* Good knowledge of SAP
* Knowledge of Google Workspace
* Fluent in English
* German is a plus
We offer you:
* Permanent employment contract
* Perspective to be taken over at our customer
* Salaries above the general pay scale and incentive compensations (bonus)
* Equal pay model
* Company pension scheme with employer subsidy
* Well-directed training and further education opportunities
* Employee recommendation program with attractive compensations (bonus)
* Individual and local support and advice
* Travel allowance
* Assumption of costs for work cloth and health examinations
* fleixible working hours and partly home office
* Innovative and leading companies like Airbus Operations, Airbus Aerostructures, Airbus Defence & Space, Premium Aerotec, Airbus Helicopters and the aerospace supply industry
Interested?
Then please apply with your complete application documents. (Curiculum vitae and your certificates from the last three professional positions.)
Please understand that your documents cannot be returned because of organizational reasons. Therefore, refrain from sending expensive folders and photos, as well as original documents.
Please note that we process or store your data electronically in our IT system when you apply, in accordance with the provisions of the Federal Data Protection Act. With your application you agree to the electronic processing / storage of your data. You can disagree at any time if you do not want your data stored.
As a dynamic and modern personnel service provider we offer you, based on our long-standing experience and extensive market know-how in a wide range of different industries, exciting job positions at interesting and innovative companies. Benefit from our national and international networks and use STRATO personal as your personal steppingstone. We offer you comprehensive support and take over all administrative processes related to the application - and of course it is free of charge for you.
STRATO personal GmbH
Temporary Employment/Employment Placement/Outsourcing/Head Hunting/Onsite Management