Customer Service Team Leader Position
This is a challenging and responsible job opportunity for an experienced professional to lead a customer service team. The successful candidate will be responsible for ensuring the stability and cohesion of the team, providing direction, and fostering a culture of excellence and customer focus.
The role involves close collaboration with sales, order management, plant, and logistics teams to ensure a seamless customer journey and address any challenges proactively. The ideal candidate will have proven experience in leading, motivating, and developing customer service teams, as well as excellent communication and problem-solving skills.
Key Responsibilities:
* Lead and manage a team of customer service representatives
* Collaborate with cross-functional teams to deliver excellent customer experiences
* Establish and monitor key performance indicators (KPIs) to assess team performance and customer health
Requirements:
* Proven experience in leading customer service teams
* Excellent communication and problem-solving skills
* Ability to translate insights into actionable strategies
* High degree of initiative and perseverance
Benefits:
* A competitive salary and benefits package
* An opportunity to work in a dynamic and fast-growing industry
* A collaborative and supportive working environment
* Ongoing training and development opportunities
About Us:
We are a leading provider of innovative and sustainable battery storage solutions. Our mission is to deliver excellent customer experiences and contribute to a cleaner future. We offer a range of benefits and rewards to our employees, including a competitive salary, ongoing training and development opportunities, and a collaborative and supportive working environment.