About the Company
Gotion GmbH is the European subsidiary of Gotion High-Tech, a global leader in lithium-ion battery technology and energy solutions. With a mission to power a greener future, Gotion is committed to innovation, sustainability, and advancing e-mobility and renewable energy systems. At Gotion GmbH, we foster a collaborative, cross-cultural environment that values creativity, integrity, and long-term vision. We are building the future of clean energy, and we are looking for passionate professionals to join us on this journey.
About the Role
As a Quality Assurance Manager, you will play a critical role in ensuring the highest standards of product quality and customer satisfaction throughout the product lifecycle—from production to aftersales. You will lead the resolution of on-site and field quality issues, manage customer claims, and drive continuous improvement initiatives across departments. Your expertise in battery manufacturing, automotive quality systems, and cross-functional collaboration will support the delivery of safe, reliable, and compliant products to our global customers.
Responsibilities:
Customer Quality Issue Management (0 km and Aftersales)
* Provide on-site support for analysis and rework of customer-reported issues.
* Conduct root cause analysis and implement containment actions.
* Drive short-term corrective actions in manufacturing and coordinate long-term preventive measures across departments.
* Lead issue validation and closure processes.
Problem-Solving and Reporting
* Prepare comprehensive problem-solving reports (e.g., 8D reports), including problem definition, team formation, root cause analysis, action plans, and final validation.
* Organize and lead problem-solving review meetings with internal teams and customers.
Customer Claim Handling
* Confirm quality issues and validate claims.
* Coordinate with internal departments for labor and part cost verification.
* Manage the end-to-end claim process within the IT system.
Customer Relationship and Satisfaction
* Organize customer visits to understand requirements and feedback.
* Summarize customer needs and drive relevant improvements in product and service quality.
* Track and archive issue resolution for continuous customer satisfaction enhancement.
Issue Tracking and Continuous Improvement
* Aggregate and categorize quality issues from both production and aftersales.
* Identify and communicate high-frequency (TOP) issues.
* Drive cross-functional corrective and preventive action plans (involving R&D, manufacturing, SQE, etc.).
Quality System Support
* Support the development, maintenance, and improvement of the plant’s quality management system.
* Assist in drafting and approving process documentation.
* Conduct on-site quality system audits and evaluations.
Process Quality Planning and Improvement
* Support quality activities during new product introduction (NPI).
* Lead product audits and implement inspection tools and standards.
* Drive cleanliness initiatives and process quality enhancements.
* Capture and promote lessons learned across production processes.
KD Parts Quality Management
* Confirm KD part quality issues and coordinate resolution with KD plants and suppliers.
* Validate the effectiveness of corrective actions.
Support for International Quality Projects
* Contribute to quality-related activities in the European market, including new supplier development and global quality collaboration.
Qualifications
* Education : Bachelor’s degree or above in Materials Science, Chemistry, Mechanical Engineering, Electrical Engineering, or related fields.
* Experience : Minimum of 8 years of relevant quality management or engineering experience in the automotive or battery manufacturing industry.
* Product & Process Knowledge :
* In-depth understanding of battery products and manufacturing processes .
* Familiar with automotive product development processes and APQP (Advanced Product Quality Planning) .
* Quality Systems & Standards :
* Strong working knowledge of ISO 9001, IATF 16949, and VDA standards .
* Experience in internal auditing is preferred; possession of an internal auditor certification is a plus.
* Quality Tools : Proficient in the use of quality tools such as 8D, FMEA, Control Plan, PPAP, SPC, MSA, and Root Cause Analysis (RCA) .
* Key Competencies :
* Strong customer orientation and quality mindset .
* Excellent analytical and problem-solving skills .
* Effective communication and coordination abilities across departments and with customers.